Summary
Overview
Work History
Education
Skills
Timeline
Generic

CECILIA SMITH

Lancaster,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

13
13
years of professional experience

Work History

Dispatcher Coordinator

ABM Aviation
04.2023 - Current
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Reduced response times by streamlining communication between dispatchers and field personnel.
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Managed high call volumes while maintaining composure and professionalism under pressure.

Quality Assurance Analyst

HGS - Hinduja Global Solutions
01.2021 - 04.2023
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.
  • Fixed identified issues to increase productivity and boost workflows.

Guest Relations Coordinator

Vogel Alcove
01.2018 - 08.2020
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined communication between departments for improved guest experiences.
  • Coordinated special events and VIP services to create memorable stays for guests.
  • Trained new team members on company policies and guest relations best practices, ensuring consistent service quality.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Reduced customer complaints with proactive problem-solving and attentive care.

Customer Service Representative

ABM Aviation
10.2015 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Lead Teacher

Vogel Alcove
03.2014 - 10.2015
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Worked one-on-one with students and student teachers to increase overall classroom success.

Lead Teacher

Abu Dhabi Education Council
09.2010 - 02.2014
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.

Education

Bachelor of Science - Special & Elementary Education

Hampton University
Hampton, VA
05.1979

Skills

  • Scheduling Expertise
  • Performance Monitoring
  • Adaptability
  • Attention to Detail
  • Decision Making
  • Dispatch Software Familiarity
  • Time Management
  • Problem Solving
  • Conflict Resolution
  • Critical Thinking
  • Quality Control
  • Technical Proficiency
  • Geographical Knowledge
  • Organizational Skills
  • Team Coordination
  • Customer Service
  • Interpersonal Skills
  • Customer Relations
  • Dispatch Coordination

Timeline

Dispatcher Coordinator

ABM Aviation
04.2023 - Current

Quality Assurance Analyst

HGS - Hinduja Global Solutions
01.2021 - 04.2023

Guest Relations Coordinator

Vogel Alcove
01.2018 - 08.2020

Customer Service Representative

ABM Aviation
10.2015 - 01.2018

Lead Teacher

Vogel Alcove
03.2014 - 10.2015

Lead Teacher

Abu Dhabi Education Council
09.2010 - 02.2014

Bachelor of Science - Special & Elementary Education

Hampton University

Similar Profiles

CREATE PROFILE
CECILIA SMITH