Cecilia Smith
Franklin,TN
Summary
Proven leader and problem-solver, excelled as Drive Thru Team Leader at Chick-fil-A, enhancing team performance and customer satisfaction through effective conflict resolution and attention to detail. Skilled in teamwork, collaboration, and maintaining high-pressure environments. Achieved notable improvements in service standards, demonstrating a strong ability to motivate and manage with a focus on performance improvement.
Overview
3
3
years of professional experience
Work History
Drive Thru Team Leader
Chick-fil-A
12.2022 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Nanny
Self Employed
01.2021 - 02.2022
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Education
High School Diploma -
Homeschooled
Hoover, AL08-2024
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- works well under pressure
- loves busy environment
- Performance improvement
Timeline
Drive Thru Team Leader
Chick-fil-A
12.2022 - 07.2024
Nanny
Self Employed
01.2021 - 02.2022
High School Diploma -
Homeschooled
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