Cecilia Soto
Merced,CA
Summary
Bilingual, hardworking, and passionate job seeker with strong organizational skills eager to secure entry-level administrative assistant position. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Rue21
08.2012 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bank Teller
Wells Fargo
03.2012 - 07.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
No Degree - General Education
CSU Stanislaus
Turlock, CANo Degree - Social Behavior
Merced College
Merced, CA12.2024
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Computer Skills
- Time Management
- Documentation and Recordkeeping
- Oral and written communication
- Basic math
- Training and coaching
- Computer Proficiency
Professional References
Liz Molina, Rue21 District Manager
(559)300-3580
Ashley Turner, Express District Manager
(559)709-1436
Timeline
Store Manager
Rue21
08.2012 - 01.2024
Bank Teller
Wells Fargo
03.2012 - 07.2012
No Degree - General Education
CSU Stanislaus
No Degree - Social Behavior
Merced College