Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cecilia Stalzer

Mason,MI

Summary

Dynamic educator with experience in mentoring and customer service. Recognized for excellent interpersonal skills and a proactive approach to identifying customer needs. Aiming to leverage expertise in collaboration and support to enhance team success.

Overview

8
8
years of professional experience

Work History

Full Time Educator

Lululemon Athletica
East Lansing, Michigan
11.2024 - Current
  • Mentored new educators by providing guidance and support in teaching methods.
  • Supported inventory management by restocking and organizing supplies as needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Assistant Manager

MIEBS
Sturgis, MI
01.2022 - 03.2024
  • Delegated work to staff, setting priorities and goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.

Retail Sales Associate

Playmakers
Okemos, MI
01.2021 - 08.2022
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Provided product information and answered customer questions.
  • Assisted customers with finding the right product for their needs.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled customer complaints in a professional manner.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Created price tags and merchandise signs for new items.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Babysitter

Neighborhood
Mason, MI
06.2017 - 09.2020
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.

Education

Bachelor of Arts - Criminal Justice

Michigan State University
East Lansing, MI
05.2023

High School Diploma -

Mason High School
Mason, MI
06.2019

Skills

  • Able to lift/move good amount of lbs
  • Building relationships
  • Active indoor and outdoors
  • Accountability
  • Activity Planning
  • Reliability
  • Social
  • Strategic Planning
  • Team collaboration
  • Mentoring skills
  • Practical learning

Accomplishments

  • Dean's List at Michigan State University
  • Student athlete Academics Gala invite
  • Honor Roll
  • Team BIG Ten Cross Country Champion in 2019 and 2020
  • Runner up in 2017 cross country states held at MIS.
  • Qualified for cross country Nationals in 2017
  • 25th in the nation for cross country
  • Mentor for new hires at Lululemon

Timeline

Full Time Educator

Lululemon Athletica
11.2024 - Current

Assistant Manager

MIEBS
01.2022 - 03.2024

Retail Sales Associate

Playmakers
01.2021 - 08.2022

Babysitter

Neighborhood
06.2017 - 09.2020

Bachelor of Arts - Criminal Justice

Michigan State University

High School Diploma -

Mason High School

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