Cecilia Staulters
Del Rio,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
13
13
years of professional experience
Work History
Licensed Realtor
Realty One Mendez-Burk
El Paso, TX
09.2018 - 04.2022
- Managed real estate transactions from initiation to closing.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Maintained current and accurate CRM database of prospective customers.
- Maintained detailed records of client interactions and transactions.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Researched and determined competitive market price.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Licensed Realtor
Coldwell Banker
El Paso, TX
08.2015 - 09.2018
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Maintained current and accurate CRM database of prospective customers.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Researched and determined competitive market price.
- Accompanied buyers during property inspections.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Assisted investors with remodeling plans and associated costs to ensure client profitability and long-term business retention.
- Marketed real estate to various types of commercial clients to strengthen revenue opportunities.
Leasing Consultant
Bohannon Development
El Paso, TX
04.2010 - 03.2011
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Oversaw daily operations, maintenance, and administration of various properties.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
- Maintained accurate records of incoming and outgoing mail.
Front Desk Agent
Hilton Garden Inn Hotel
El Paso, TX
12.2008 - 02.2010
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone and via email.
- Leveraged software to confirm reservations and address guest needs.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Facilitated successful front desk operations for high-volume hotel.
- Coordinated with internal departments to handle wide range of guest needs.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Input customer data into reservation systems and updated to reflect room changes.
- Supervised daily operations of hotel front desk in absence of manager.
- Communicated safety processes and procedures with customers during emergencies.
Education
Some College (No Degree) -
University of Phoenix
El Paso, TxSkills
- Adaptability and Flexibility
- Attention to Detail
- Closings Coordination
- Service Oriented
- Client Relations
- Decision Making
- Switchboard Operation
- Computer Skills
- Problem Solving
- Verbal and Written Communication
- Guest Registration
- Phone and Email Etiquette
- Two-Way Radio Operation
- Inquiry Response
- Teamwork and Collaboration
- Data Gathering
- Vendor Relations
- Records and Database Management
- Planning and Prioritization
- Data Entry
- Critical Thinking
Languages
English
Spanish
Timeline
Licensed Realtor
Realty One Mendez-Burk
09.2018 - 04.2022
Licensed Realtor
Coldwell Banker
08.2015 - 09.2018
Leasing Consultant
Bohannon Development
04.2010 - 03.2011
Front Desk Agent
Hilton Garden Inn Hotel
12.2008 - 02.2010
Some College (No Degree) -
University of Phoenix
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