Cecilia Susa
North Salt Lake,UT
Summary
Dedicated professional with a strong background in food service and patient care, notably at Presbyterian Home Hart Heritage Estates. Skilled in food handling safety and customer service, I excel in team collaboration and time management, ensuring exceptional dining experiences while maintaining high sanitation standards. Recognized for enhancing resident satisfaction through attentive service.
Dietary services professional with track record of supporting nutritional needs and meal preparations in healthcare environments. Recognized for reliability and flexibility in dynamic settings. Known for effective teamwork and maintaining high standards of hygiene and safety.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Dietary Aide
Presbyterian Home Hart Heritage Estates Assisted Living
Forest Hill, MD
09.2016 - 12.2025
- Assisted in meal preparation by following dietary guidelines and ensuring compliance with nutritional standards.
- Supported residents by serving meals with attention to individual dietary needs and preferences.
- Maintained cleanliness of kitchen equipment and food preparation areas to uphold food safety standards.
- Collaborated with nursing staff to communicate resident dietary restrictions and preferences effectively.
- Trained new dietary aides on kitchen procedures and food safety protocols to ensure operational consistency.
- Prepared snacks and beverages for residents, ensuring availability for various dietary needs.
- Engaged residents during meal times to promote social interaction and enhance dining experiences.
- Followed all food safety regulations while preparing meals for patients.
Food Service Team Member
Dickinson College
Carlisle, Pennsylvania
06.2000 - 08.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper food handling techniques and recipes, delivers excellent customer service, and provides customers with an enjoyable experience during all meal periods. Assists with training retail new staff as needed
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Certified Nursing Assistant
Thornwald Home
Carlisle, Pennsylvania
08.2000 - 10.2000
- Assisted patients with mobility and transfers to enhance safety and independence.
- Monitored patient comfort and reported changes to nursing staff promptly.
- Provided emotional support and companionship to patients to improve overall wellbeing.
- Implemented infection control practices to maintain a hygienic care environment.
- Supported nutritional needs by assisting with meal preparation and feeding when necessary.
Certified Nursing Assistant
Manor Care Health Services
Carlisle, Pennsylvania
10.1998 - 06.2000
- Documented patient care activities accurately in medical records for continuity of care.
- Engaged in active listening to understand patient concerns and preferences.
- Collaborated with healthcare team to plan and implement patient care strategies.
- Educated patients and families on care routines and safety protocols.
- Facilitated recreational activities to promote social interaction and mental stimulation.
- Helped patients with personal hygiene tasks to preserve dignity and comfort.
Catering Staff Member
Raintree Enterprises Danffords Inn
Port Jefferson, New York
09.1997 - 06.1998
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
Education
High School Diploma -
Pusok National High School
Lapu Lapu City, Cebu Philippines05-1983
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Patient communication
- Team collaboration
- Food handling safety
- Detail-oriented
- Sanitation practices
- Verbal communication
Certification
Utah Food Handlers Permit 12/2025
Timeline
Dietary Aide
Presbyterian Home Hart Heritage Estates Assisted Living
09.2016 - 12.2025
Certified Nursing Assistant
Thornwald Home
08.2000 - 10.2000
Food Service Team Member
Dickinson College
06.2000 - 08.2016
Certified Nursing Assistant
Manor Care Health Services
10.1998 - 06.2000
Catering Staff Member
Raintree Enterprises Danffords Inn
09.1997 - 06.1998
High School Diploma -
Pusok National High School