CECILIA TAPLEY
okc,OK
Summary
Accomplished Business Owner with a proven track record of enhancing customer satisfaction and increasing revenue through strategic sales initiatives at Cleaning Service. Expert in relationship building and customer service, adept at budget control and staff training. Successfully led teams at Footlocker, demonstrating exceptional attention to detail and a driven mindset.
Overview
9
9
years of professional experience
Work History
Business Owner
Cleaning Service
06.2022 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Closing Department
Adfitech
01.2021 - 07.2022
- Reduced errors in loan documents by closely reviewing and verifying critical information before submission.
- Coordinated with underwriting teams to ensure all required information was completed accurately and submitted on time.
- Managed the day-to-day operations of a high-volume closing department, ensuring timely completions and client satisfaction.
- Ensured compliance with federal, state, and industry regulations by staying up-to-date on changes and implementing necessary adjustments.
Manager
Footlocker
02.2016 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Winsor Hills Baptist School
Oklahoma 05-2012
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Employee training
- Budget control
- Staff hiring
- Sales development
Languages
Spanish
Limited Working
Timeline
Business Owner
Cleaning Service
06.2022 - Current
Closing Department
Adfitech
01.2021 - 07.2022
Manager
Footlocker
02.2016 - 10.2019
High School Diploma -
Winsor Hills Baptist School
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