Cecilia Thornton

Have tools and material ready at all times.

• Operated tools and equipment safely to support efficient workflow on job sites.
• Conducted cleaning and maintenance of tools, promoting safety and longevity of equipment.
• Performed manual labor and random jobs to help accomplish goals.
• Followed supervisor instructions to complete tasks on time.
• Cleaned and straightened work areas to maximize productivity and safety.
• Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
• Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
• Performed demolition work on existing structures.

Inside sales for propane equipment ( gas logs, heaters) outdoor kitchens, propane parts.

Invoicing,inventory,receiving of parts and equipment. Customer service, and warranties.

• Trained new team members on product knowledge and sales techniques to improve overall team performance.
• Oversaw order processing from initial inquiry through delivery, ensuring timely fulfillment of customer requests.
• Added consumer purchase dates and updated address changes for current accounts in corporate database.
• Completed product registrations, warranty documentation and post-sale consumer surveys.
• Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
• Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
• Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing an order.
• Established a reputation for reliability by consistently meeting or exceeding sales targets and maintaining a strong work ethic throughout tenure.
• Participated in ongoing training programs to refine sales skills further and stay current on all new products.
• Developed strong customer relationships through proactive communication and attentive service.
• Answered customers' questions regarding products, prices, and availability.
• Managed friendly and professional customer interactions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer service, answering phone, dispatching service calls. Invoicing, inventory,ordering,accounts payable,accounts receivable.

• Managed front desk operations.
• Maintained organized filing systems for client records and correspondence.
• Handled multi-line phone systems, directing calls to appropriate personnel effectively.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.