Cecilia Torres

Follows appropriate patient registration/check-in policies & procedures

• Verifies all demographic information (Personal Physician Selection, Language Preference, etc)

• Knowledge of Health Plan coverage types

• Checks in patients by following suitable check-in policies & procedures

• Determines patient's membership according to the benefit display

• Creates patient orders/sales as necessary, (eg. workers compensation, Medi-Cal, Medicare, etc.)

• Captures workers compensation data on the correct screens & selects the correct coverage

• Uses comment fields when appropriate to document refunds, write-offs, & special circumstances

• Obtains a patient medical record number when necessary

• Orders Health Plan cards

• Collects co-pays & fees

• Informs patients of available payment options

• Checks out patients by following suitable checkout policies & procedures

• Follows appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, & industrial patients

• Initiates & completes required forms for all orders/sales per policy

• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 &/or service codes in order to collect appropriate revenue

• Assists patients by explaining co-pays/applicable fees, providing facility directions & referring to other departments & administrative services for further information, e.g., Member Services,

Medical Secretaries, & Business Office

• Demonstrates knowledge of & application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), & Optical Point of Sale System (OPOS)

• Communicates w/ Regional Optical Services & Medical Center department staff as needed

• Handles cash according to the Cash Handling Responsibility Agreement

• Complies w/ all applicable cash handling policies & procedures (see reference list)

• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control

• Obtains, secures, & ensures sufficient denominations to provide change

• Reconciles shift & deposit funds according to the Cash Handling Responsibility Agreement

• Uses correct procedures to document & report discrepancies

• Answers telephones

• Completes contact lens reorders when appropriate

• Working towards positive operational outcomes

• Performs other duties as required

• Effectively managed a team of cashiers to ensure all customer transactions were conducted accurately and efficiently.
• Successfully handled customer complaints and inquiries in a timely and professional manner.
• Demonstrated excellent customer service and problem-solving skills.

• Developed merchandising strategy to efficiently move overstock.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Restructured company merchandising standards to increase customer traffic and product exposure.
• Monitored and replenished display inventory and restructured according to available stock.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Kept all graphics, signage and associated materials current.
• Created build-outs in different store areas to highlight latest trends and current promotions.
• Upheld exacting standards store-wide for consistent and successful appeal to customers.
• Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
• Updated pricing and signage to complete product displays and educate customers.
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Worked with managers and advertising directors to optimize promotions.