Cecilia Torres
Waukesha,WI
Summary
Talented and highly motivated professional with two years of experience operating in high-risk situations. Has a proven track record of alleviating risks and exercising sound judgment in high-pressure situations. Dedicated, attentive, and gifted in coordinating activities. Compiles data, solves problems, and updates records. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Experienced in screening people, belongings. Proficient in conducting close personal searches as well as using tools such as security wands. Vigilant Transportation Security Officer with 2 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.
Overview
2
2
years of professional experience
Work History
Transportation Security Officer/ ATLAS
U.S. Department Of Homeland Security
04.2022 - Current
- Conducted insider threat counter activities as a member of the Advanced Threat Local Allocation Strategy (ATLAS) team.
- Upheld strong customer service standards while completing screenings.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Completed routine and incident-related documentation.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored and conducted passenger screening.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Directed passengers clearly for quick movement through security screening process.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Personal Banker
PyraMax Bank
04.2007 - 04.2010
- Conducted research on different tax issues and remained up to date on all changes to tax laws.
- Reconciled bank statements to clients' books and prepared financial statements from client documents.
- Spearheaded efforts to drive process enhancements that led to improved teller accuracy rates over time.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Education
GED -
MATC
Milwaukee, United States06.1996
Skills
- Interpersonal and Written Communications
- Incident Management
- Interagency Operations
- Problem Resolution
- Distributing Information
- Decision-making
- Insider Threat Mitigation
- Training and Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Transportation Security Officer/ ATLAS
U.S. Department Of Homeland Security
04.2022 - Current
Personal Banker
PyraMax Bank
04.2007 - 04.2010
GED -
MATC
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