Cecilia Tran

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Increased customer service ratings significantly through personable service.

• Duties include familiarizing guest with menu and daily specials, accurately recording food and drink orders, running multi-course meal in a timely manner, and tallying bills
• Memorize details of daily specials, seasonal menu items and options
• Upselling meal add-ons and specialty drinks to customer to increase sales.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Duties include:

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Operated efficiently in high-volume settings

• Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
• Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
• Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
• Processed orders and facilitated customer payments using POS system.

• Dispensing and fitting spectacles and other spectacle aids to children and adults (working from the prescription written by optometrist and ophthalmologist.
• Advising patients on different types of lenses/frames
• Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
• Educated clients about how to adapt to, wear and care for eyeglasses.