Summary
Overview
Work History
Education
Skills
Languages
Program Knowledge
Certification
Timeline
Generic

Cecilia Valdes

Asheboro,NC

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Income Maintenance Supervisor with strong abilities in critical thinking. Highly organized, proactive and punctual with team-oriented mentality.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Income Maintenance Supervisor II

Randolph County Department of Social Services
Asheboro , NC
11.2021 - Current
  • Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Implemented improved training procedures to better develop new personnel.
  • Identified opportunities for process improvement through data analysis of repair trends.
  • Delegated work to staff, setting priorities and goals.
  • Created work crew schedules and delegated assignments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Inspected completed work to assess quality and identify skill gaps.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Coached staff on strategies to enhance performance and improve customer relations.

Income Maintenance Investigator II

Randolph County Department of Social Services
Asheboro, NC
07.2016 - 10.2021
  • Attended training sessions to stay current on new investigative trends and technologies.
  • Prepared detailed reports summarizing investigative activities and results.
  • Organized and maintained files of all investigative activities.
  • Reported results of investigations with written observations and photographs, and produced final reports.
  • Adhered to departmental policies regarding investigations and reporting procedures.
  • Conducted interviews with clients to obtain information related to case.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
  • Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
  • Followed up on leads obtained through interviews or other sources.
  • Testified under oath in administrative hearings.
  • Analyzed data gathered during investigations to determine the validity of claims or theories.
  • Maintained detailed case log of all cases assigned to monitor progress and completion.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Explored alternative investigative methods when traditional ones proved ineffective.
  • Presented case summaries at team meetings for review purposes.

Income Maintenance Caseworker Child Care Subsidy

Randolph County Department of Social Services
Asheboro, NC
09.2014 - 06.2016
  • Monitored client activities to ensure that they were meeting program requirements.
  • Responded timely to inquiries from clients regarding their benefits status.
  • Researched documents needed to process applications accurately.
  • Ensured compliance with applicable regulations and procedures.
  • Assessed and documented the financial needs of clients.
  • Participated in trainings and workshops related to income maintenance caseworker duties.
  • Maintained accurate records of case notes and progress reports.
  • Interviewed persons applying for public assistance programs.
  • Reviewed and evaluated client applications for eligibility of public assistance programs.
  • Assisted clients in completing necessary paperwork for obtaining benefits.
  • Interpreted policies, laws, and regulations relevant to assigned caseloads.
  • Analyzed complex situations involving multiple issues and developed appropriate solutions.
  • Participated in and successfully completed on-the-job training.
  • Developed case plans with clients to address their individual needs.
  • Provided information to clients regarding available services and resources.
  • Performed data entry into computer systems for tracking client information.
  • Maintained positive working relationship with fellow staff and management.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to clients.

Income Maintenance Caseworker FCMA

Randolph County Department of Social Services
Asheboro, NC
11.2012 - 08.2014
  • Monitored client activities to ensure that they were meeting program requirements.
  • Responded timely to inquiries from clients regarding their benefits status.
  • Researched documents needed to process applications accurately.
  • Ensured compliance with applicable regulations and procedures.
  • Assessed and documented the financial needs of clients.
  • Participated in trainings and workshops related to income maintenance caseworker duties.
  • Maintained accurate records of case notes and progress reports.
  • Interviewed persons applying for public assistance programs.
  • Reviewed and evaluated client applications for eligibility of public assistance programs.
  • Assisted clients in completing necessary paperwork for obtaining benefits.
  • Interpreted policies, laws, and regulations relevant to assigned caseloads.
  • Analyzed complex situations involving multiple issues and developed appropriate solutions.
  • Participated in and successfully completed on-the-job training.
  • Developed case plans with clients to address their individual needs.
  • Provided information to clients regarding available services and resources.
  • Performed data entry into computer systems for tracking client information.
  • Maintained positive working relationship with fellow staff and management.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to clients.

Processing Assistant II

Randolph County Department of Social Services
Asheboro, NC
09.2010 - 10.2012
  • Maintained confidentiality of sensitive information at all times.
  • Processed incoming mail by sorting, date stamping and distributing to the appropriate department.
  • Operated office equipment such as fax machines, scanners, copiers.
  • Updated contact list regularly with new client details.
  • Printed documents on demand when requested.
  • Provided administrative support to managers and other personnel as required.
  • Assisted with daily data entry tasks using Microsoft Excel and Access software applications.
  • Performed routine clerical duties such as filing, photocopying, typing and mailing correspondence.
  • Scanned documents into a digital format for archiving purposes.
  • Entered customer information into database accurately and efficiently.
  • Answered inquiries from customers and staff regarding processing procedures.
  • Resolved discrepancies between paper-based documents and electronic systems.

Education

High School Diploma -

Eastern Randolph High School
Ramseur, NC
06-2009

Skills

  • Team Supervision
  • Deadline Management
  • Job Planning
  • Employee performance assessment
  • Production Scheduling
  • Staff Management
  • Troubleshooting
  • Employee performance evaluation

Languages

Spanish
Native/ Bilingual

Program Knowledge

  • NC Fast
  • NC Tracks
  • Microsoft ( Teams,Excel, Outlook)
  • I-Reception
  • Date Warehouse

Certification

  • Prep & Position Leadership Development Certificate March 2022
  • Catapult Fundamentals of Supervision Certificate June 2022
  • Catapult Managing for Results Certificate July 2022

Timeline

Income Maintenance Supervisor II

Randolph County Department of Social Services
11.2021 - Current

Income Maintenance Investigator II

Randolph County Department of Social Services
07.2016 - 10.2021

Income Maintenance Caseworker Child Care Subsidy

Randolph County Department of Social Services
09.2014 - 06.2016

Income Maintenance Caseworker FCMA

Randolph County Department of Social Services
11.2012 - 08.2014

Processing Assistant II

Randolph County Department of Social Services
09.2010 - 10.2012

High School Diploma -

Eastern Randolph High School
Cecilia Valdes