Cecilia Valerio
Frisco,TX
Summary
A dynamic bilingual professional with wide experience and background in social media management and recent hands-on experience in operational roles during the launch of four restaurants. Demonstrated proficiency in crafting and executing marketing strategies, leading to significant brand engagement and customer satisfaction. Excel in collaborative planning, campaign analysis, and adapting innovative solutions to enhance company growth. Eager to apply a blend of creative and operational strengths to drive success in a Marketing Coordinator position.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
North Italia
04.2024 - 07.2024
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining clean, inviting dining environment.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication to ensure weekly revenue of $220 thousand in sales weekly.
- Evaluated over 80 employees performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
NRO Trainer
North Italia
03.2023 - 04.2024
- Spearheaded training initiatives for new restaurant openings, ensuring seamless operations and excellent customer service from day one
- Collaborated with management to develop and implement training programs that enhance staff skills and promote brand’s high standards.
- Overseeing training modules and assisting with growth and development of over 100+ staff members
- Implemented diverse instructional methods, optimizing trainee engagement.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
Key Hourly
North Italia
08.2022 - Current
- Entrusted with supervisory responsibilities, overseeing daily restaurant operations and ensuring compliance with company policies
- Played pivotal role in customer service, resolving issues promptly to maintain customer satisfaction and loyalty
- Assisted in managing 50+ daily staff members performance to optimize service efficiency and quality.
- Managing weekly inventory and supplies, ensuring compliance with health and safety regulations, and handling administrative tasks such as staff attendance and financials.
Social Media Manager & Coordinator
Dritschler Media
06.2021 - 03.2022
- Coordinated directly with 15 clients to collaborate and plan monthly agendas to ensure prompt campaign rollout
- Organized and scheduled social media posts on scheduling platforms (Later and Social Pilot) to effectively plan 425 monthly posts in advance
- Crafted marketing objectives strategies contributing to 96% monthly client retention
- Led biweekly strategy meetings to address retention and acquisition
- Analyzed market research, providing competitive advantage to all clientele.
Education
B. of A Public Relations & Strategic Communication Management -
Texas Tech University, College of Media & Communications
Lubbock, TX05.2022
Skills
- Languages: English Spanish
- Technical: MS Office Adobe Creative Cloud InDesign Canva Later Socialpilot Asana
- Other: Adaptability Communication Critical thinking Management Problem Solving Punctuality Teachable
- Time Management Forward Thinking Customer Service Active Listening SEO Leadership
Timeline
Restaurant Manager
North Italia
04.2024 - 07.2024
NRO Trainer
North Italia
03.2023 - 04.2024
Key Hourly
North Italia
08.2022 - Current
Social Media Manager & Coordinator
Dritschler Media
06.2021 - 03.2022
B. of A Public Relations & Strategic Communication Management -
Texas Tech University, College of Media & Communications
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