Cecilia Wegener
Odessa,TX
Summary
Dynamic professional with extensive experience in client support and team leadership, notably at Wells Fargo. Proven track record in problem-solving and staff training, enhancing operational efficiency. Skilled in decision-making and time management, consistently delivering exceptional service while maintaining compliance and confidentiality. Committed to fostering positive work environments and driving team success.
Overview
17
17
years of professional experience
Work History
Caregiver
Self-employeed
02.2017 - 04.2024
- Assisted clients with daily living activities to enhance comfort and independence.
- Administered prescribed medications following established schedules and procedures.
- Documented daily care activities accurately in client records for continuity of care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained cleanliness and organization in living spaces for safety and hygiene.
- Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
Assistant Manager
Kent Kwik Convenience Stores
04.2016 - 08.2016
- Supervised daily operations, maintaining high standards of performance and compliance with company policies.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Tax Preparer
H&r Block Tax Svc
12.2015 - 04.2016
- Analyzed client financial records to ensure compliance with tax regulations and identify potential deductions.
- Prepared individual returns, ensuring accuracy and adherence to deadlines.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Branch Manager
Professional Transportation Inc.
03.2014 - 01.2016
- Led branch operations to ensure compliance with company policies and regulatory requirements.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development.
- Conducted performance evaluations, providing constructive feedback to drive employee engagement and productivity.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Disciplined employees to encourage compliance with company policies and procedures.
Bank Teller
Wells Fargo
09.2007 - 08.2009
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted clients in account inquiries, providing exceptional customer service and problem resolution.
- Maintained cash drawer integrity through meticulous counting and reconciliation practices.
- Educated customers on banking products and services to enhance financial literacy and satisfaction.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
No Degree - Insurance Billing/Medical Coding
Bellingham Technical College
Bellingham, WANo Degree - Word Processing/Data Entry
Bellingham Technical College
Bellingham, WANo Degree - Early Childhood Education
Whatcom Community College
Bellingham, WASkills
- Client support
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
Timeline
Caregiver
Self-employeed
02.2017 - 04.2024
Assistant Manager
Kent Kwik Convenience Stores
04.2016 - 08.2016
Tax Preparer
H&r Block Tax Svc
12.2015 - 04.2016
Branch Manager
Professional Transportation Inc.
03.2014 - 01.2016
Bank Teller
Wells Fargo
09.2007 - 08.2009
No Degree - Insurance Billing/Medical Coding
Bellingham Technical College
No Degree - Word Processing/Data Entry
Bellingham Technical College
No Degree - Early Childhood Education
Whatcom Community College
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