Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Mills-Wells

Tampa

Summary

Highly organized and detail-oriented professional with experience in customer service and financial management. Proven ability to handle multiple tasks and prioritize effectively. Skilled in scheduling services, creating and sending invoices, making deposits, and payroll. Strong customer care and service skills, with a focus on ensuring customer satisfaction. Proficient in handling all financial aspects of a business. Also an experienced waitress and cashier, adept at taking orders, running food, greeting customers, pouring beer, and bussing tables. Seeking a challenging position in a dynamic organization where I can utilize my skills and contribute to the growth and success of the company. Long-term goal is to advance within the organization and take on a leadership role. Authorized to work in the US for any employer

Overview

4
4
years of professional experience

Work History

Customer Service Representative

The Clean Plumbers
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Scheduling and dispatching service calls.
  • Maintaining customer satisfation.


Office Manager/Bookkeeper

J. Marvin Mills Heating & Air Conditioning
06.2020 - 07.2023
  • Position includes scheduling services, creating and sending invoices, making deposits, payroll, customer care and service, handling all finances.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.

Dining Room Manager

Country's Barbecue
08.2022 - 06.2023
  • Making weekly schedule, handling every day needs of dining room, counting cash drawers and safe, catering, discipline, customer service and taking care of whatever problem the day throws at you.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Associate of Science - Nursing

Southern Union State Community College
Opelika, AL

Skills

  • Customer service (5 years)
  • Time management
  • POS
  • Inventory control
  • Serving (5 years)
  • Food safety
  • Payroll management (1 year)
  • Restaurant Management (1 year)
  • Cash Handling (2 years)
  • Office management (2 years)
  • Catering (5 years)

Timeline

Customer Service Representative

The Clean Plumbers
10.2023 - Current

Dining Room Manager

Country's Barbecue
08.2022 - 06.2023

Office Manager/Bookkeeper

J. Marvin Mills Heating & Air Conditioning
06.2020 - 07.2023

Associate of Science - Nursing

Southern Union State Community College
Cecilia Mills-Wells