Cecilia Wikoff
Roseville,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
PNC Bank
10.2017 - Current
- Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
- Influences a range of eco-system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution.
- Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
- Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
- Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
Administrative Assistant
Jimboy's North America
09.2004 - 08.2016
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Teller Supervisor
US Bank
10.2003 - 08.2004
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
New Accounts Representative
Calnet Business Bank
10.2001 - 06.2003
- Presented new and additional products and services to existing customers.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Tracked and processed customer account requests and applications.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Greeted customers and delivered information about new account processes.
Education
No Degree - Business Management
Sierra College
Rocklin, CASkills
- Relationship building and management
- Loan application evaluation
- Audit preparation
- Banking
- Audit monitoring
- Employee scheduling
- Sales expertise
- Team development
- Account retention
- Staff development
- Staff management
- Customer retention
- Strong interpersonal skills
- Strong leadership
- Cash handling
- Regulatory compliance
Languages
Spanish
Limited Working
Timeline
Assistant Branch Manager
PNC Bank
10.2017 - Current
Administrative Assistant
Jimboy's North America
09.2004 - 08.2016
Teller Supervisor
US Bank
10.2003 - 08.2004
New Accounts Representative
Calnet Business Bank
10.2001 - 06.2003
No Degree - Business Management
Sierra College
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