Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Cecilia Williams

Houston,TX

Summary

7+ years of experience in customer service, with 4 years in Front Desk operations Independently operated Front Desk receptionist duties including money handling, in person and over the phone business transactions and customer satisfaction Completed college level Biology and Anatomy, well versed in medical terminology

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista/Bartender

Maven
04.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Service Representative

Kelsey-Seybold Clinic
03.2022 - 04.2025
  • Verifying customer insurance, medical billing, and scheduling/appointments
  • Applying customer support to resolve issues
  • Verifying correct data for medical records
  • Working in varying sizes of teams

Customer Service Specialist

Central Market
12.2020 - 01.2022
  • Independently operate Telephone and Front Desk reception
  • Manage financial transactions
  • Employ customer service
  • Utilize Data and Record management
  • Office and Supply management

Customer Service Specialist

H-E-B
01.2018 - 12.2020
  • Utilized time management skills
  • Employed technology skills daily
  • Handled money and business transactions
  • Interacted with customers to ensure satisfaction

Education

CPR (CPR) - American Red Cross -

Bachelor's degree - Radiologic Technology/Science - Radiographer

Cecilia Williams - Page 1Lone Star College-University Park
01-2026

GED/ Highschool Diploma - Biology/Biological Sciences

Cypress Creek High School
2016

Skills

  • Proficient in Microsoft Office Systems
  • 10-Key Typing
  • Customer Support
  • Money Management
  • Receptionist Duties
  • Patient Satisfaction
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • Adaptive and creative
  • Decision-making

Additional Information

  • Honors & Awards , Dean's List - Lonestar Development Partners Dec 2021 Cecilia Williams - page 2

Certification

  • Certified :
  • CMA
  • TABC
  • food handlers cards


Timeline

Barista/Bartender

Maven
04.2025 - Current

Service Representative

Kelsey-Seybold Clinic
03.2022 - 04.2025

Customer Service Specialist

Central Market
12.2020 - 01.2022

Customer Service Specialist

H-E-B
01.2018 - 12.2020

GED/ Highschool Diploma - Biology/Biological Sciences

Cypress Creek High School

CPR (CPR) - American Red Cross -

Bachelor's degree - Radiologic Technology/Science - Radiographer

Cecilia Williams - Page 1Lone Star College-University Park

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