Cecilia Wilson
Fayetteville,NC
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Northern Tool Equipment. Excelled in customer service and cash management, significantly improving transaction accuracy. Demonstrated strong work ethic and communication skills, mentoring teams for peak performance. Skilled in financial oversight and client relations, driving repeat business and referrals.
Overview
26
26
years of professional experience
Work History
Cashier
Northern Tool Equipment
12.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Owner/Property Manager
Laura's Property Management
06.2014 - 08.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Office Manager
Maynor Roofing Siding & Home Repair
01.2010 - 06.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Wire Transfer Specialist
USAA Federal Savings Bank
08.1997 - 07.2007
- Collaborated with other departments for seamless interdepartmental communication, improving overall operational efficiency.
- Trained new employees on wire transfer procedures, enhancing team performance and ensuring consistent service quality.
- Enhanced team performance by sharing knowledge, best practices, and lessons learned from past experiences with colleagues.
- Prevented potential losses by identifying and taking appropriate action to stop wire transfer requests that violated established policies or regulatory guidelines.
- Assisted customers with inquiries regarding wire transfers status or process-related questions successfully resolving their concerns while adhering to confidentiality standards.
- Resolved complex wire transfer issues promptly, minimizing delays in funds transfers and maintaining customer satisfaction.
- Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NC08.1992
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash handling and management
- Customer Relations
- Written and verbal communication
Timeline
Cashier
Northern Tool Equipment
12.2021 - 03.2023
Owner/Property Manager
Laura's Property Management
06.2014 - 08.2022
Office Manager
Maynor Roofing Siding & Home Repair
01.2010 - 06.2014
Wire Transfer Specialist
USAA Federal Savings Bank
08.1997 - 07.2007
High School Diploma -
Seventy-First High School
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