Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Cecilia Woo

Irvine,CA

Summary

Operations Manager, Customer Experience. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

16
16
years of professional experience

Work History

Senior Operations Manager

Onyx Healthcare USA, Inc.
Orange, United States
01.2013 - Current
  • Managed 8 team members across 4 departments, resulting in approximate $2M increase in annual revenue.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Provided leadership for continual management and employee training initiatives.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Oversaw staff and sub-contractor performance review assessments.
  • Prepared documents for internal and external audits.
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Resolved customers' issues related to purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Investigated and resolved departmental non-conformances.
  • Sourced vendors, built relationships and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Prepared updated shipment reports for executives and clients.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated special projects and managed schedules.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Developed standard operating procedures for all administrative employees.
  • Maintained CRM database with customer updates and report generation.

Sales Assistant

Onyx Healthcare USA, Inc.
Orange, United States
12.2011 - 01.2013
  • Completed orders and organized product deliveries to meet customer timetables increased sales by 10% annually.
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Created detailed expense reports and requests for capital expenditures.

Global Products Coordinator

GUESS?, Inc
Los Angeles, CA
09.2008 - 10.2011
  • Managed between internal and global partners Assisted in developing and providing business analysis to influence future assortment strategies
  • Assisted and compiled data as needed to aid in developing seasonal strategies and financial targets
  • Sample tracking and organized in merchant presentations, visual set-ups, and seasonal marketing
  • Supported market, created and maintained style details, communicated all changes to Production team
  • Created and managed purchase orders and sales orders
  • Managed new styles set up in Enovia (Product Lifecycle Management System).

Sales Administrator

Hitachi America Inc
Costa Mesa, CA
07.2006 - 01.2008
  • Assisted 3 sales managers for quote preparation, order entry, order processing, scheduling and delivery
  • Liason between oversea vendors and domestics clients regarding customer related issues and executed administrative support to sales team
  • Assisted Sales team to create sales reports that enabled regional sales directors and field sales to achieve fiscal sales goals
  • Coordinated trade shows and company events
  • Resolved A/P and A/R issues.

Account Coordinator

Olivet International Inc
Pomona, CA
07.2005 - 07.2006
  • Coordinated meetings, calls and demos for over 100 samples monthly
  • Facilitated weekly status reports, project documentation and client billing.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Liaised with internal teams to facilitate proper pre-and post-sales service.
  • Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
  • Prepared, filed and retrieved sales-related documents such as contracts.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

Master of Arts -

University of California, Riverside
Riverside, CA

Associate of Arts - Merchandising Product Development, Business Administration

The Fashion Institute of Design & Merchandising
City Of Los Angeles, CA

Skills

  • Project Management
  • Administrative Management
  • Budget Development and Management
  • Inventory Tracking and Management
  • Finance and Accounting Oversight
  • Human Resources Oversight
  • Maintaining Compliance
  • Team Leadership
  • Performance Monitoring and Evaluation
  • Staff Training
  • Recruiting and Hiring
  • Client Relations

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Senior Operations Manager

Onyx Healthcare USA, Inc.
01.2013 - Current

Sales Assistant

Onyx Healthcare USA, Inc.
12.2011 - 01.2013

Global Products Coordinator

GUESS?, Inc
09.2008 - 10.2011

Sales Administrator

Hitachi America Inc
07.2006 - 01.2008

Account Coordinator

Olivet International Inc
07.2005 - 07.2006

Master of Arts -

University of California, Riverside

Associate of Arts - Merchandising Product Development, Business Administration

The Fashion Institute of Design & Merchandising

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