Cecilia X. Silva
Fresno,CA
Summary
Driven and compassionate professional with a diverse background spanning orthodontics to customer service, notably at Thurman Orthodontics. Excelled in patient record management and team collaboration, enhancing customer satisfaction and operational efficiency. Adept at multitasking and employing sterilization techniques, I significantly contribute to workplace excellence and patient care.
Overview
7
7
years of professional experience
Work History
Smile Technician
Thurman Orthodontics
03.2020 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Performs clinical and technical procedures under the supervision of an orthodontist.
- Assisted orthodontist in selecting, preparing, and placing orthodontic appliances.
- Updated patient records with new data and treatment information.
- Established clean, sterile and welcoming environment for patients.
Caregiver
Adjoin
03.2022 - 08.2022
- Supported clients with mental support and physical activities to accomplish a quality of life and sustain their needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Customer Services Representative
CRST TRUCKING
10.2019 - 03.2020
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Dental Assistant
K&H Dental Group
03.2019 - 03.2020
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Records patients' health histories, documents current symptoms, and pulls up records from prior visits for the dentist to view and evaluate.
- Kept accurate records of dental treatments provided for each patient's visit.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Crew Member
Mcdonald's
07.2018 - 03.2019
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from the management team.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Dental Assisting -
UEI College
Fresno, CA03.2019
High School Diploma -
Erma Duncan Polytechnical High School
07.2018
Skills
- To obtain a position as an employee here at the company, to use my educational skills to help improve the lives of others, and the organization
- Team collaboration
- Patient record management
- Sterilization techniques
- Multitasking and organization
References
References available upon request.
Timeline
Caregiver
Adjoin
03.2022 - 08.2022
Smile Technician
Thurman Orthodontics
03.2020 - Current
Customer Services Representative
CRST TRUCKING
10.2019 - 03.2020
Dental Assistant
K&H Dental Group
03.2019 - 03.2020
Crew Member
Mcdonald's
07.2018 - 03.2019
Dental Assisting -
UEI College
High School Diploma -
Erma Duncan Polytechnical High School