Summary
Overview
Work History
Education
Skills
Timeline
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CECILIA Y. FLORES

New Braunfels,TX

Summary

I am a dedicated service professional with 9 years of customer service experience with a strong background in coordinating and managing service operations. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am eager to contribute to teams success as well develop professional skills. I bring a positive attitude and my commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

HVAC Service Coordinator

Shafer Services
02.2023 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Manage and Maintain relationships with Developmental City Services to pull permits
  • Collected, arranged, and input information into database system for accurate billing and commissions
  • Payroll


Dispatcher

CMS Nextech
12.2021 - 02.2022
  • Dispatch technicians to calls,Make sure to route techs correctly.
  • Keep dispatch boards (manual & electronic current at all times)
  • Follow up with vendors every 3 days for part updates | Order parts
  • Create quotes for customers | Warranty returns
  • Order/Schedule: Cranes, Trailers, Material Lifts, Forklifts for jobs that will be require
  • Book Hotels | Hire HotShot when needed | Create PO's
  • Fix all AP Issues (Payables) | Accept calls and note them
  • Verification on IVR, check-in/out for all customers with technicians
  • Ensuring all technicians get the parts required to perform service
  • Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
  • Check on tech every 3hrs | Daily data entry utilizing emails, SM-Plus, Excel
  • Order office supplies | Order uniforms (Cintas) | Create return shipping labels (FedEx)
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.


Dispatcher / Maintenance Scheduler

Propetro
06.2019 - 07.2021
  • Daily data entry utilizing spreadsheets and email formats
  • Generated, maintained Microsoft office documents to establish structured log keeping
  • Coordinated with maintenance department on equipment status and availability to efficiently keep vehicles at optimal readiness | Ensured all equipment was DOT compliant
  • Provided the proper paperwork in organized and standardized locations in the trucks
  • Track equipment utilizing GeForce
  • Create BOL's for any Hazmat equipment

Dispatcher

Manticore Fuels
05.2018 - 03.2019
  • Was responsible for the efficient use of the Frac equipment; continuous supply of fuel required by the customer
  • Ensured that all trip report paperwork is completed accurately; on time for driver pay calculations and finalization
  • Proper utilization of drivers | Track equipment utilizing Geotab
  • Maintained communication with drivers, to help meet client's requests
  • Keep accurate and precise records of each movement
  • Perform general office duties such as photocopy, filling, ordering and restocking of general office supplies, logbook, etc
  • | Ensured all equipment was DOT compliant

Flex Representative

Hertz Corporation
05.2017 - 01.2018
  • Qualified and processed customer rentals with accuracy details
  • Persuasively sold optional services, vehicle upgrades to client
  • Processed customer rental returns

Lead Vehicle Service Attendant / Assistant

Hertz Corporation
06.2016 - 12.2016
  • Vehicle preparation to ensure vehicle is ready for customer pick-up
  • Met processing and standardization quotas daily
  • Keep an accurate inventory of all vehicles on the premises
  • Check vehicles status (rentable/non-rentable)
  • Performed all related task as directed by managers
  • Worked Indoors/outdoors when needed in all types of weather conditions

Education

High School Diploma -

Ysleta High School
El Paso, Texas
01.2014

Skills

  • Problem Solving
  • Adaptability
  • Collaboration
  • Strong Work Ethics
  • Time Management
  • Handling Pressure
  • Critical Thinking
  • Windows OS
  • Microsoft Office
  • Bilingual - Fluent in Spanish/English (Verbal/Reading/Writing)

Timeline

HVAC Service Coordinator

Shafer Services
02.2023 - Current

Dispatcher

CMS Nextech
12.2021 - 02.2022

Dispatcher / Maintenance Scheduler

Propetro
06.2019 - 07.2021

Dispatcher

Manticore Fuels
05.2018 - 03.2019

Flex Representative

Hertz Corporation
05.2017 - 01.2018

Lead Vehicle Service Attendant / Assistant

Hertz Corporation
06.2016 - 12.2016

High School Diploma -

Ysleta High School

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CECILIA Y. FLORES