Cecilia E. Alcantara
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
Work History
Sales Associate
The Home Depot
7015 Arroyo Crossing Pkwy, Las Vegas N.V
02.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Utilized [Software] to check item availability in store inventory.
- Operated store equipment to promote safety and reduce injury.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Housekeeping Supervisor
You Got It Maid
Las Vegas, NV
04.2018 - 02.2019
- Restocked room supplies such as facial tissues for personal touch with every job.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Washed and put away kitchen dishes, utensils and glassware.
Janitorial Cleaner
Professional Maintenance Systems
San Diego, CA
09.2016 - 05.2017
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
Education
No Degree - GED
San Ysidro Adult School
4220 Otay Mesa Rd, San Diego, C.A06.2013
Massage Therapist Certificate - Cosmetology
AspidPro
Tijuana, Mexico02.2012
No Degree - High School
Cobach Plantel Rosarito
Tijuana, Mexico06.2011
Skills
- Time Management
- Listening Skills
- Financial Records Analysis
- Microsoft Access
- Complex Problem-Solving
- Restock Shelves
- Strategic Planning
- Fraud Detection
- Credit and Cash Transactions
- Serve Customers
- Store Opening and Closing
- Checking Inventories
- Inventory Control Procedures
- Customer Service
- Multitasking Strengths
- Hardware Inventories
- Cleaning Techniques
- Verbal and Written Communication
- Sales Training
- Merchandise Display
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
The Home Depot
02.2019 - Current
Assistant Housekeeping Supervisor
You Got It Maid
04.2018 - 02.2019
Janitorial Cleaner
Professional Maintenance Systems
09.2016 - 05.2017
No Degree - GED
San Ysidro Adult School
Massage Therapist Certificate - Cosmetology
AspidPro
No Degree - High School
Cobach Plantel Rosarito