Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Cecilia Fabiola Prieto Adorno

Cecilia Fabiola Prieto Adorno

International Trade
Encarnacion

Summary

Dynamic professional with a proven track record at Steamboat Ski Resort, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and employee engagement. Skilled in training and development, fostering a collaborative environment that improved service efficiency and reduced wait times by streamlining processes.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Assistant Manager

Steamboat Ski Resort & Corporation
12.2024 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Server

Jaguar Restaurant
08.2024 - 11.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Attendant

Steamboat Ski & Resort Corporation
12.2023 - 04.2024
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Enforced adherence to health and safety protocols, contributing to safe environment for all.
  • Managed inventory of supplies, ensuring all necessary items were always available for guest use.

Hostess Manager

Truffle Pigs Bistro & Lodge
11.2023 - 04.2024
  • Maintained up-to-date knowledge of menu items, enabling effective communication of offerings to guests.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Enhanced guest satisfaction by implementing streamlined seating system to reduce wait times.
  • Monitored dining area, adjusting seating as needed to maximize comfort and satisfaction for guests.
  • Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.

Bartender

Wilderness Hotel & Golf Resort
11.2022 - 04.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

BBA - International Business

Universidad Católica Nuestra Señora De La Asunción
Encarnacion
05.2001 -

Skills

Operations management

Team leadership

Employee performance evaluations

Cost reduction

Problem-solving

Employee scheduling

Decision-making

Time management

Money handling

Orientation and training

Workplace safety compliance

Employee engagement

Timeline

Assistant Manager

Steamboat Ski Resort & Corporation
12.2024 - 03.2025

Server

Jaguar Restaurant
08.2024 - 11.2024

Attendant

Steamboat Ski & Resort Corporation
12.2023 - 04.2024

Hostess Manager

Truffle Pigs Bistro & Lodge
11.2023 - 04.2024

Bartender

Wilderness Hotel & Golf Resort
11.2022 - 04.2023

BBA - International Business

Universidad Católica Nuestra Señora De La Asunción
05.2001 -
Cecilia Fabiola Prieto AdornoInternational Trade