Cecilia Fabiola Prieto Adorno
International Trade
Encarnacion
Summary
Dynamic professional with a proven track record at Steamboat Ski Resort, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and employee engagement. Skilled in training and development, fostering a collaborative environment that improved service efficiency and reduced wait times by streamlining processes.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Assistant Manager
Steamboat Ski Resort & Corporation
12.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Server
Jaguar Restaurant
08.2024 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Attendant
Steamboat Ski & Resort Corporation
12.2023 - 04.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
Hostess Manager
Truffle Pigs Bistro & Lodge
11.2023 - 04.2024
- Maintained up-to-date knowledge of menu items, enabling effective communication of offerings to guests.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Enhanced guest satisfaction by implementing streamlined seating system to reduce wait times.
- Monitored dining area, adjusting seating as needed to maximize comfort and satisfaction for guests.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
Bartender
Wilderness Hotel & Golf Resort
11.2022 - 04.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
BBA - International Business
Universidad Católica Nuestra Señora De La Asunción
Encarnacion 05.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Employee scheduling
Decision-making
Time management
Money handling
Orientation and training
Workplace safety compliance
Employee engagement
Timeline
Assistant Manager
Steamboat Ski Resort & Corporation
12.2024 - 03.2025
Server
Jaguar Restaurant
08.2024 - 11.2024
Attendant
Steamboat Ski & Resort Corporation
12.2023 - 04.2024
Hostess Manager
Truffle Pigs Bistro & Lodge
11.2023 - 04.2024
Bartender
Wilderness Hotel & Golf Resort
11.2022 - 04.2023
BBA - International Business
Universidad Católica Nuestra Señora De La Asunción
05.2001 -
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