Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES:
Awards
SUMMARY OF QUALIFICATIONS
Certification
Timeline
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Cecilia M. Alejandre

Cecilia M. Alejandre

Katy,TX

Summary

Compassionate and detail-oriented professional with a background in customer service and school health support. Experienced in assisting school nurses with student care, vision and hearing screenings, and maintaining health records. Skilled in communicating with diverse families, including providing English-Spanish translation. Adept at creating a welcoming environment, resolving issues efficiently, and ensuring student safety and well-being.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Nurse Aide

Katy Independent School District
08.2012 - Current
  • Educated students, staff, and families on health promotion and disease prevention strategies.
  • Administered medical testing and vision and hearing screening to identify risks to health and improve well-being among staff.
  • Managed immunization records and ensured compliance with state health regulations and policies.
  • Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Conducted vision and hearing screenings for students to identify early sensory impairments, ensuring timely referrals and supporting academic success.
  • Provided English-to-Spanish translation for school communications, parent meetings, and student support services.

Data Entry (Implementation data), QA Auditor, Risk Review Analyst and Part time Customer Service

PreCash Inc.
01.2005 - 01.2010
  • Analyzed Merchant Agreements for potential issues before creating accounts
  • Keyed data into two databases (Sales force and Mac) with a high level of accuracy
  • Revised guidelines and procedures to improve consistency of data input
  • Complied with operational, security and audit procedures, preventing fraud and protecting customer’s assets.
  • Send welcome emails to new customers, reset the password if needed.
  • Send newsletter emails to clients, GA, TX, CO, OK email customer notice “money transmitters act.”
  • Updated internal checklists to improve the accuracy of data input
  • Formalized audit and grading processes to more precisely measure keying accuracy
  • Verified accuracy of information keyed into two databases
  • Performed background checks and risk searches using (LexisNexis) software to help the company with USA Patriot ACT compliance
  • Worked closely with the risk department and assisted with collection and customer service calls.
  • Close and cancelling existing accounts.
  • Filing, faxing, photocopying, scanned and file merchant contracts.
  • Help with Translation of documents from English to Spanish.
  • [Data entry, Risk Analyst, Bilingual Collection Calls and Customer Service]

Sales and Customer service Representative

PreCash Inc.
01.2004 - 01.2005
  • Make calls to new and existing customers from a system that consist of a headset and a computer.
  • Assisted the customer through the whole purchasing process.
  • Responsible for taking the opportunity to offer customers other ancillary products.
  • Responded to inquiries concerning products, services, fees, and billing errors.
  • [Data entry, Risk Analyst, Bilingual Collection Calls and Customer Service]

Inventory control

Foley’s The May Department Stores
01.2004 - 01.2004
  • Count all full goods and raw materials in the warehouse on a daily basis, manually or using a handheld scanner.
  • Research and reconcile daily inventory variances.
  • Reconcile the daily, monthly, and annual inventory to the SAP computer system.
  • Identify and report close dated product.
  • Experience with Lean, 5S and 6S preferred.
  • Experience with MRO systems, SAP and PowerPoint.

Personal Care attendant

Texas Home Health of America
01.2003 - 01.2004
  • Provide direct resident care under the supervision of a licensed nurse.
  • Assist residents with activities of daily living, housekeeping, laundry, and other daily chores.
  • Assisting residents with medication administration.

Telephone Operator

Teleperformance USA
01.2000 - 01.2004
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Contact private individuals by telephone in order to solicit sales for goods or services, and Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • [Telemarketer and Office assistant]

Office Assistant

Teleperformance USA
01.2000 - 01.2004
  • Provide excellent customer service by answering the phone in a timely and professional manner and directing calls to appropriate personnel.
  • Accurately take phone messages when necessary.
  • [Telemarketer and Office assistant]

Education

H.S Diploma -

Memorial High School
Houston, TX
01.1994

Skills

  • Bilingual customer support
  • Bilingual Customer Service,
  • Bilingual Collection Representative, and Bilingual Sales Experience,
  • Proficient in data entry skills, Knowledge of office equipment,
  • PC proficiency including experience with Microsoft Office applications and the Internet office
  • 10 Key data entry, Shipping, Receiving Clerk, Familiar with Microsoft Works, Excel etc,
  • Detailed oriented, Strong filing ability , Organized, Security Analysis,
  • Bilingual translation,
  • Child education aide

Accomplishments

  • Assisted in conducting vision and hearing screenings for over 300 students, supporting early detection of health issues.
  • Maintained accurate and confidential student health records, improving organization and compliance with district policies.
  • Provided first aid and daily care for students with chronic conditions (e.g., diabetes, asthma), ensuring safety and consistent support.
  • Translated medical information and school communications from English to Spanish for parents, enhancing family engagement and understanding.
  • Supported the school nurse in implementing COVID-19 protocols, including temperature checks and symptom tracking.
  • Helped coordinate referrals and follow-up for students requiring outside medical care, improving access to treatment.
  • Built strong, trusting relationships with students and staff by demonstrating empathy, cultural sensitivity, and professionalism.

LANGUAGES:

ENGLISH, SPANISH [Read and Write]

Awards

2003- (July) Sales Employee of the month, 2005- (January) Vision Team salesperson of the Month, 2005- (July) Vision Team salesperson of the Month, 2005- In Recognition of a record breaking year 6500+ new sales & set-ups.

SUMMARY OF QUALIFICATIONS

  • Dedicated and self-motivated individual offering a solid 10-year background in sales, quality customer services, and Implementation data entry.
  • Excellent communication, organization and multi-tasking skills. Work well both independently and as a team player. Consistently meeting and exceeding customer and employer expectations.
  • Proficient in Windows 98/XP, Microsoft Office Suite (Word, Excel, Access), Adobe Photoshop, and the Internet.
  • Active self-starter; consistently complete multiple projects independently and with initiative.

Certification

  • CNA - Certified Nurse Assistant
  • CMT - Certified Medication Technician

Timeline

Nurse Aide

Katy Independent School District
08.2012 - Current

Data Entry (Implementation data), QA Auditor, Risk Review Analyst and Part time Customer Service

PreCash Inc.
01.2005 - 01.2010

Sales and Customer service Representative

PreCash Inc.
01.2004 - 01.2005

Inventory control

Foley’s The May Department Stores
01.2004 - 01.2004

Personal Care attendant

Texas Home Health of America
01.2003 - 01.2004

Telephone Operator

Teleperformance USA
01.2000 - 01.2004

Office Assistant

Teleperformance USA
01.2000 - 01.2004

H.S Diploma -

Memorial High School