Cecilia Marie Gray

Work History

Substitute Teacher, K-12

Logan County Board Of Education

11.2021 - Current

Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Maintained day-to-day classroom management and discipline to promote learning initiatives.

Patient Service Representative

Community Health Centers of Western Kentucky

03.2024 - 07.2024

Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Managed patient registration process, confirming data accuracy and completeness.
Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Assisted patients in filling out check-in and payment paperwork.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Filed and maintained patient records in accordance with HIPAA regulations.
Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Entered patient demographic and insurance data into electronic medical record system.
Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Verified insurance eligibility and coverage for patients.
Built and maintained positive working relationships with patients and staff.
Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Answered incoming calls, scheduled appointments and filed medical records.
Greeted and assisted patients with check-in procedures.
Compiled and maintained patient medical records to keep information complete and up-to-date.

Stay at Home Parent

N/A

09.2018 - Current

Upheld daily routines to support child's wants and needs for a consistent schedule.
Completed weekly budgeting.
Ability to work under pressure and in time sensitive situations.
Mastery in written and verbal communication skills.
Internet and computer skills.
Ability to multi-task in a fast paced and high stress situations.
Exceptional time management skills.
Self motivated and self disciplined.
Amateur in being a Doctor, Referee, Chauffeur, Seamstress, Chef, and Therapist.

Preschool Teacher

Russellville Christian School

07.2015 - 09.2018

Supervised student teachers to provide objective feedback.
Applied play-based strategies to provide diverse approaches to learning.
Assisted and supervised 13 children through entire school day.
Supervised students and enforced discipline during classroom and playground activities.
Maintained organized, fun and interactive classroom to help children feel safe.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Allowed for ample outdoor discovery time in schedule each day.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Developed curriculum to advance physical, emotional, social and cognitive growth of children.
Educated students in foundational concepts such as shapes, numbers and letters.
Educated students in a Christian atmosphere learning about respect, manners, and God.

Stay at Home Parent

N/A

03.2014 - 07.2015

Upheld daily routines to support child's wants and needs for a consistent schedule.
Completed weekly budgeting.
Ability to work under pressure and in time sensitive situations.
Mastery in written and verbal communication skills.
Internet and computer skills.
Ability to multi-task in fast pace and high stress situations.
Exceptional time management skills.
Self motivated and self disciplined.
Amateur in being a Doctor, Referee, Chauffeur, Seamstress, Chef, and Therapist.

Jewelry Sales Associate and Cashier

Walmart

05.2011 - 03.2014

Greeted customers, helped locate merchandise and suggested suitable options.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Increased sales and customer satisfaction through personalized servicing.
Mentored new sales associates on store return policies and customer service techniques.
Worked with loss prevention in monitoring shopper behavior.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
Performed general maintenance and light cleaning of showroom.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Replenished merchandise from inventory during downtime when stock became low.
Displayed merchandise by arranging in appealing ways to boost sales.

Summary

Overview

Work History

Substitute Teacher, K-12

Patient Service Representative

Stay at Home Parent

Preschool Teacher

Stay at Home Parent

Jewelry Sales Associate and Cashier

Education

High School Diploma -

No Degree - General Education

Skills

Timeline

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