Cecilia Marie Gray
Russellville,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Substitute Teacher, K-12
Logan County Board Of Education
11.2021 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Patient Service Representative
Community Health Centers of Western Kentucky
03.2024 - 07.2024
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Entered patient demographic and insurance data into electronic medical record system.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Stay at Home Parent
N/A
09.2018 - Current
- Upheld daily routines to support child's wants and needs for a consistent schedule.
- Completed weekly budgeting.
- Ability to work under pressure and in time sensitive situations.
- Mastery in written and verbal communication skills.
- Internet and computer skills.
- Ability to multi-task in a fast paced and high stress situations.
- Exceptional time management skills.
- Self motivated and self disciplined.
- Amateur in being a Doctor, Referee, Chauffeur, Seamstress, Chef, and Therapist.
Preschool Teacher
Russellville Christian School
07.2015 - 09.2018
- Supervised student teachers to provide objective feedback.
- Applied play-based strategies to provide diverse approaches to learning.
- Assisted and supervised 13 children through entire school day.
- Supervised students and enforced discipline during classroom and playground activities.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time in schedule each day.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Developed curriculum to advance physical, emotional, social and cognitive growth of children.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Educated students in a Christian atmosphere learning about respect, manners, and God.
Stay at Home Parent
N/A
03.2014 - 07.2015
- Upheld daily routines to support child's wants and needs for a consistent schedule.
- Completed weekly budgeting.
- Ability to work under pressure and in time sensitive situations.
- Mastery in written and verbal communication skills.
- Internet and computer skills.
- Ability to multi-task in fast pace and high stress situations.
- Exceptional time management skills.
- Self motivated and self disciplined.
- Amateur in being a Doctor, Referee, Chauffeur, Seamstress, Chef, and Therapist.
Jewelry Sales Associate and Cashier
Walmart
05.2011 - 03.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Mentored new sales associates on store return policies and customer service techniques.
- Worked with loss prevention in monitoring shopper behavior.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Performed general maintenance and light cleaning of showroom.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Replenished merchandise from inventory during downtime when stock became low.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
High School Diploma -
- Member of Beta
- Awarded Honors and 23 Dual-Credit college hours.
No Degree - General Education
Skills
Organizational abilities
Patient confidentiality
Customer service
Strong communication skills
Friendly, positive attitude
Teamwork and collaboration
Timeline
Patient Service Representative - Community Health Centers of Western Kentucky
03.2024 - 07.2024
Substitute Teacher, K-12 - Logan County Board Of Education
11.2021 - Current
Stay at Home Parent - N/A
09.2018 - Current
Preschool Teacher - Russellville Christian School
07.2015 - 09.2018
Stay at Home Parent - N/A
03.2014 - 07.2015
Jewelry Sales Associate and Cashier - Walmart
05.2011 - 03.2014
Western Kentucky University - No Degree, General Education
Logan County High School - High School Diploma,