Cecilia Vilchez

Certified Medical Assistant/Patient Care Associate

Hackensack University Medical Center

11.2003 - Current

Serving as a Lead medical assistant of an interdisciplinary Pediatric healthcare team on the Mother/Baby Unit, Pediatric ENT, Pediatric Nephrology, Pediatric Physiatry, and primarily Pediatric Surgery.
Providing patient care (Pediatric Surgery) patients along with multiple Physicians and APNs
Consistently praised for efficient handling of administrative duties and ensuring patient satisfaction with crossed-trained skills as a Medical Assistant and Unit Clerk
Duties include answering multiple-lined phones and call bells, contacting physicians for lab results and notifications of newborns, taking vital signs, and patient processing
Demonstrate proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests (e.g
EKGs, chemistry analysis, hematology, and urinalysis)
Ensure the cleanliness, sanitation and maintenance of all exams rooms and equipment
React calmly and effectively in emergency situations, and reassuring patients to put them at ease
Dictating letters for Physicians
Establishing telehealth appointments and meetings.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Taught patients about medications, procedures, and care plan instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Maintained clean, safe, and well-organized patient environment.
Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
Ensured compliance with healthcare regulations through regular audits and staff education.
Developed performance improvement plans for underperforming employees, resulting in enhanced productivity levels within the department.
Increased patient trust and satisfaction by establishing feedback mechanism for continuous improvement.
Led by example in providing compassionate patient care, setting high standard for team.

Summary

Overview

Work History

Certified Medical Assistant/Patient Care Associate

Education

BS in Healthcare Administration -

Diploma - Licensed Practical Nurse Program

Diploma - Registered Medical Assistant

Skills

Certification

Languages

Timeline

Certified Medical Assistant/Patient Care Associate

BS in Healthcare Administration -

Diploma - Licensed Practical Nurse Program

Diploma - Registered Medical Assistant

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