Cecilia Rose Gerard
Kent
Summary
Looking to rejoin the workforce with my passion for hard work and results driven work ethic and high quality service
Overview
19
19
years of professional experience
Work History
International Flight Attendant
Omni Air International
11.2012 - 02.2023
- Thorough knowledge of emergency procedures and use of all emergency equipment on board the aircraft
- Ability to learn and perform new service flows, first class services, and other procedures on the fly
- Serving customers both with professionalism and caring in a way that reflects on the airline
- Used conversational Spanish to aid the interpreter on board on entirely Spanish speaking flights
Director of Operations
John L Scott
10.2017 - 05.2018
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
Real Estate Agent
Keller Williams
03.2017 - 10.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
Administrative Assistant
John L Scott
07.2016 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed visually engaging marketing materials to support agents and home listings.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Guest Service Supervisor
K&G Fashion Superstore
10.2012 - 12.2012
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
- Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
Guest Service Agent
Holiday Inn
03.2012 - 10.2012
- Balance Rooms and Requests
- Assist guests with transportation and entertainment
- Manage phone lines and disperse calls as necessary
Host
A Terrible Beauty
02.2012 - 03.2012
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Cashier / Server
Native Foods Cafe
02.2011 - 01.2012
- Assisted customers with inquiries on vegan options and provided exceptional service, resulting in positive feedback from diners.
- Built relationships with customers to encourage repeat business.
Maitre’d
Mastros Steakhouse
08.2009 - 01.2012
- Balance and plan seating of restaurant and guest requests
- Provided professional customer service to high profile clientele
- Trained all new hires at host stand
Server
Houston’s
10.2011 - 12.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Host
Mama D’s
02.2011 - 03.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager on Duty
Hotel Deca
08.2008 - 08.2009
- Provided professional customer service to high profile clientele
- Managed front desk agents and first level employees
- Balanced room reservations & requests
Stockroom & Sales Associate
Skechers
07.2008 - 10.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Marketing and Sales
The Balanced Athlete
02.2008 - 07.2008
- Developed targeted marketing and sales strategies to promote successful organizational and artistic outcomes.
- Analyzed running and walking gait to fit running shoes according to foot alignment to improve results.
Wedding Dress Consultant
Victoria’s Bridal
11.2007 - 02.2008
- Enhanced customer satisfaction by providing personalized fashion advice and styling recommendations.
- Conducted follow-up communications with clients post-purchase, ensuring satisfaction with final product outcomes.
Manager on Duty
Hotel Deca
09.2007 - 12.2007
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Host & Servers Assistant
Armondos Italian Ristorante
05.2007 - 11.2007
- Answered customer questions about hours, seating, and menu information.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Receptionist
Euro Institute
11.2006 - 05.2007
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Barista
Starbucks
07.2006 - 11.2006
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Legal Intern
Albertson Law Group PS
08.2005 - 08.2006
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Proofread legal documents before submission to courts or opposing counsel; reducing errors that could potentially harm our clients' interests.
Customer Service
Regal Cinemas
08.2004 - 08.2005
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Education
High School Diploma -
Homeschool
Kent, WA06.2006
Associates of Arts -
Green River College
Auburn, WA06.2012
Skills
- Customer Service
- Organization
- Troubleshooting
- Active Learning
- Delegation
- Travel Coordination
- Concierge Services
- Multiphone Management
- Microsoft Office Suite
- Supervision
- Financial Reporting
- Marketing
- Risk Management
- Emergency Procedures
- Safety procedures
Hobbies and Interests
- Gardener
- Rockhound
- Animal Care
- Artist
- Travel Enthusiast
Awards
2009 Miss Auburn Pageant Scholarship Award Recipient
Timeline
Director of Operations
John L Scott
10.2017 - 05.2018
Real Estate Agent
Keller Williams
03.2017 - 10.2017
Administrative Assistant
John L Scott
07.2016 - 03.2017
International Flight Attendant
Omni Air International
11.2012 - 02.2023
Guest Service Supervisor
K&G Fashion Superstore
10.2012 - 12.2012
Guest Service Agent
Holiday Inn
03.2012 - 10.2012
Host
A Terrible Beauty
02.2012 - 03.2012
Server
Houston’s
10.2011 - 12.2011
Cashier / Server
Native Foods Cafe
02.2011 - 01.2012
Server/Host
Mama D’s
02.2011 - 03.2011
Maitre’d
Mastros Steakhouse
08.2009 - 01.2012
Manager on Duty
Hotel Deca
08.2008 - 08.2009
Stockroom & Sales Associate
Skechers
07.2008 - 10.2008
Marketing and Sales
The Balanced Athlete
02.2008 - 07.2008
Wedding Dress Consultant
Victoria’s Bridal
11.2007 - 02.2008
Manager on Duty
Hotel Deca
09.2007 - 12.2007
Host & Servers Assistant
Armondos Italian Ristorante
05.2007 - 11.2007
Receptionist
Euro Institute
11.2006 - 05.2007
Barista
Starbucks
07.2006 - 11.2006
Legal Intern
Albertson Law Group PS
08.2005 - 08.2006
Customer Service
Regal Cinemas
08.2004 - 08.2005
Associates of Arts -
Green River College
High School Diploma -
Homeschool
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