Cecilia S Hem Lee, MLIS, PSM

As Assistant Librarian with the Programs & Community Engagement Team

• Assist in the creation, promotion and presentation of library programs, both in the library and through outreach activities, which include Bilingual Storytime (ECRR2), Pop Up Libraries, School Visits and Maker Space subject matter expertise.
• Coordinate with individuals and community organizations to plan and schedule special programs and services
• Maintains and reports accurate records of programs and services provided.
• Help customers with the use of library equipment and resources, including computers, e-readers, the online catalog, automated reference tools, the Internet, databases, printers, scanners and new technologies.
• Translation of library print and digital resources from English to Spanish.

• Project Manager: Implemented and onboarded new clients to a variety of Digital Solution. Manage contracts and project plans, configure solution to meet customer needs, collaborate with cross departmental teams during UAT and release and provide customer with training and support.
• Product Manager: Maximized the value of the Custom Applications and the Drupal CMS platform by communication Product Roadmap and Goals to Scrum Team, ensuring Product Backlog Items are transparent visible and understood and serving the organization with stakeholder engagement.
• Scrum Master: Empowered Scrum Teams to improve our practices and deliver value to customer within the Scrum framework. I coach team members in self-management and focusing on delivering value and remove impediments to progress and ensure Scrum events take place in support of the Product Goals.
• Partner Support: Assisted customers and stakeholders who engage us through our JIRA Service Management system in a prompt and thorough manner to meet SLAs.
• Webmaster: Maintained websites and develop training materials for training and support session.
• Tooling: Participated in customer relationship management migration from Salesforce to a Smartsheet and Atlassian [JIRA Service Management, JIRA Software and Confluence]

• Led the Collection Development Right Sizing Project with library staF and community stakeholders to evaluate and update the library's collection development policy based on community needs and market trends.
• Led the Community Profiles Project in collaboration with library staF to develop and implement data-driven, innovative library programs and services to meet the needs of the community based on the data and insights from the.
• Led and implemented the Renovation of Tech Services Facilities and Process Project.
• Lead the implementation of the Resource Sharing (Inter Library Loan) Project to streamline and document current processes, inform patrons of scope or resources and follow best practices.
• Drove expansion of scope of Collection Development eForts and managed library materials budget for print, digital, and non-traditional materials.
• Contributed to a positive work environment by providing ongoing support and professional development opportunities for staF members.
• Researched and stayed up-to-date on emerging technology trends and best practices in cataloging and processing, and provided regular updates and training to staF members.
• Cataloged and processed print, digital and non-traditional library materials.
• Supported the Public Services staF in assisting our Spanish speaking community by communicating over the phone and in person with and meeting specific informational, education and recreational needs.
• Championed company-wide adoption of new technologies through eFective change management strategies that minimized resistance from employees.

• Drove right sizing of library collections and programs in response to community needs.
• Promoted library services and resources through public relations initiatives and community outreach.
• Created programs and activities to promote library usage and literacy.
• Trained and supervised library staff, volunteers and other personnel.
• Responded to numerous reference calls daily, helping patrons with specific information needs.
• Resolved patrons' complaints tactfully and professionally.

• Assisted library patrons with resolving computer problems.
• Supported the expansion of Spanish Language Collection Programs in response to community needs and special requests.
• Promoted library services and resources through public relations initiatives and community outreach.
• Created programs and activities to promote library usage and literacy.
• Responded to numerous Spanish Language reference calls daily, helping patrons with specific needs.

• Company Overview: 20TH Force Support Squadron
• Planning and managing library programs: which includes developing, organizing, and executing library programs, policies, and procedures.
• Managing library facilities: which includes maintaining and improving facilities, purchasing equipment and furniture, and allocating space.
• Establishing and maintaining policies and procedures: which includes writing policy and procedure manuals for automated library operations.
• Developing and justifying budgets: which includes establishing short- and long-range library plans, and monitoring fund allocations.
• Providing reference and research services: which includes using a variety of resources to provide reference and research services.
• Developing collection management: which includes ensuring compliance, evaluating collection development, and assessing collections, and evaluating the eFectiveness of automated services, determining requirements, and conducting studies to improve systems operation.
• Other responsibilities included: Overseeing special events and activities, Developing displays and exhibits, tracking marketing program costs, training and developing staF, and maintaining good working relationships with staF and other departments of the 20TH Force Support Squadron, Shaw Air Force Base.
• Directed total budgeting, purchasing and scheduling operations and wrote successful grants to fund innovative library and media projects.

• Company Overview: Thomas Lee Hall Library
• Planning and managing library programs: which includes developing, organizing, and executing library programs, policies, and procedures.
• Establishing and maintaining policies and procedures: which includes writing policy and procedure manuals for automated library operations.
• Providing reference and research services: which includes using a variety of resources to provide reference and research services.
• Developing collection management: which includes ensuring compliance, evaluating collection development, and assessing collections, and evaluating the eFectiveness of automated services, determining requirements, and conducting studies to improve systems operation.
• Other responsibilities included: Overseeing special events and activities, developing displays and exhibits, tracking marketing program costs, training and developing staF, and maintaining good working relationships with staF and other departments of the Morale Wellness & Recreation Department of the USAG Fort Jackson.
• Thomas Lee Hall Library