Cecilia Selene Martinez
Bakersfield,CA
Summary
Dynamic and detail-oriented professional with extensive experience in front desk operations at Clinica La Victoria. Proven ability in appointment scheduling and exceptional customer service, enhancing patient satisfaction. Skilled in managing communications and maintaining accurate records, while effectively resolving inquiries and fostering positive relationships in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Clinica La Victoria
01.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient registrations and maintained accurate medical records in compliance with privacy regulations.
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Assisted in insurance verification and billing inquiries to support financial operations.
- Addressed patient concerns promptly, fostering positive relationships within the clinic environment.
Receptionist
La Cocina Distribution
03.2022 - 12.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated phone calls and directed inquiries to appropriate departments for prompt resolution.
- Maintained organized filing system for client records and office documentation.
- Assisted in inventory management, tracking supplies and ordering materials as needed.
Cashier
Vallarta Supermarket
04.2010 - 03.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to meet demand.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Santee Education Complex
Los Angeles, CASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Customer service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Receptionist
Clinica La Victoria
01.2024 - Current
Receptionist
La Cocina Distribution
03.2022 - 12.2023
Cashier
Vallarta Supermarket
04.2010 - 03.2017
High School Diploma -
Santee Education Complex