Cecilia Tornqvist

• Provide technical and functional support for enterprise SaaS applications, troubleshooting application errors, integration failures, and data discrepancies using SQL queries, API payload analysis, and application logs across 12 enterprise client implementations supporting 500,000+ SKUs.

• Coordinate enterprise software implementations, system configurations, technical onboarding, and integration activities, collaborating with clients and engineering teams to maintain application functionality and data accuracy.

• Conduct root-cause analysis of recurring application failures, integration errors, and data discrepancies, coordinating corrective actions and system enhancements to improve system reliability.

• Manage application release validation, regression testing, and production deployment verification across 18 client environments, reducing post-deployment issues by 50%.

• Serve as the primary liaison between enterprise clients and engineering teams, translating business requirements into technical solutions and coordinating issue resolution.

• Improve incident management, ticket prioritization, and escalation workflows through Jira, reducing response times by 45% and improving SLA compliance.

• Develop and maintain technical documentation, standard operating procedures (SOPs), and troubleshooting guides to support application operations, issue resolution, and knowledge sharing.

• Supported Oracle ERP and enterprise merchandising applications, investigating system issues, validating financial and operational data, and resolving discrepancies affecting business workflows.

• Automated Oracle ERP data uploads and validation processes, reducing manual processing errors by 90% and improving enterprise data integrity.

• Led vendor EDI audits to identify and resolve financial discrepancies, resulting in the recovery of $8M in funds owed to Chewy and improving financial accuracy.

• Improved cost-change processing efficiency by 50% through automation supporting Chewy's Canadian market launch.

• Maintained Tableau dashboards and operational reports, enabling stakeholders to identify data discrepancies, monitor performance, and make informed business decisions.

• Collaborated with business users and technical teams to troubleshoot enterprise system issues, implement process improvements, and support application-related initiatives.

• Developed SQL queries and historical cost-change datasets to validate pricing records, investigate invoice discrepancies, and improve financial reporting accuracy.

• Managed pricing and cost changes for more than 30,000 SKUs across 28 vendors, improving processing efficiency by 50% through R scripting and automation.

• Analyzed enterprise merchandising data and business processes to identify discrepancies, resolve operational issues, and improve data accuracy.

• Coordinated with internal stakeholders and Risk Management teams to improve vendor compliance from 5% to 50%.

• Updated more than 300 vendor accounts, improving communication efficiency by 45% and maintaining accurate enterprise records.

• Managed vendor pricing, rebates, cost changes, and account configurations within Oracle ERP to support enterprise merchandising operations.

• Maintained and validated vendor, pricing, and financial data to ensure accuracy and consistency across enterprise systems.

• Collaborated with Chewy's merchandising and cross-functional teams to coordinate pricing updates, investigate discrepancies, and improve operational processes.

• Troubleshot data inconsistencies and system-related issues affecting vendor records, pricing accuracy, and merchandising operations.

• Supported university facilities operations through utility and energy billing administration, maintaining billing records and tracking energy-related expenses.

• Analyzed utility billing data using Microsoft Excel to support financial reporting, expense tracking, and departmental budget oversight.

• Developed and maintained Excel spreadsheets and annual budget reports to monitor utility costs, facilities expenditures, and billing activities.

• Coordinated with vendors and internal stakeholders to investigate billing discrepancies, resolve operational issues, and maintain accurate departmental financial records.

• Processed cash, credit, and debit transactions while maintaining transaction accuracy and complying with company policies and procedures.

• Resolved customer inquiries and complaints, providing professional support and maintaining established customer service standards.

• Trained new associates on transaction processing, operational procedures, and customer service best practices.

• Prepared federal and state income tax returns and property tax refund filings using TaxSlayer software, ensuring accuracy and compliance with applicable tax regulations.

• Conducted client interviews to collect and validate financial information, identify discrepancies, and determine tax filing requirements.

• Assisted clients with tax documentation, filing procedures, and financial reporting questions.