Cecilio Almonte
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
27
27
years of professional experience
Work History
Customer Service Delivery Driver
Kroger
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant Store Manager Of Specialty Operations
Lowes Home Improvement
01.2014 - 07.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Role-specific assignments and priorities were tailored to Specialty Departments of the store such as Flooring, Home Decor, Millwork, Appliances, and Cabinets.
Construction Foreman
Designs By Anthony
12.2006 - 12.2013
- Supervised field crews to maximize quality and work efficiency.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Inspected work for compliance with applicable regulations and job specifications.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Store Manager
Wendy's International
05.1998 - 12.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Ashworth College
Norcross, GA06.2006
High School Diploma -
West Babylon Senior High School
West Babylon, NY06.2001
Skills
- Leading Staff Meetings
- Order Management
- Delegating Work
- Replenishment and Recovery
- Estimating Demand
- Retail Merchandise Quality Standards
- Operational Efficiency
- Strategize Business Plans
- Leadership Development
- Program Implementation
- Inventory Management
- Shrink Control
- Leadership
- Goals and Performance
- Outstanding Communication Skills
- Maximizing Profitability
- Recruiting and Hiring
- Employee Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Delivery Driver
Kroger
10.2023 - Current
Assistant Store Manager Of Specialty Operations
Lowes Home Improvement
01.2014 - 07.2023
Construction Foreman
Designs By Anthony
12.2006 - 12.2013
Assistant Store Manager
Wendy's International
05.1998 - 12.2006
High School Diploma -
Ashworth College
High School Diploma -
West Babylon Senior High School
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