Cecilio Sapp
Las Vegas,NV
Summary
Ambitious Receptionist with experience in Business office management equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Background in Senior Living.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Terraza of Cheviot Hills
01.2022 - 02.2024
- Manages reception staff and area.
- Verified accuracy of invoices and other financial documents.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Maintained employee records, including payroll, vacation time and benefits information.
- Processed payroll information for employees within the department.
- Managed the department budget and ensured that accurate financial records were kept.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Ensured that all office equipment was maintained properly.
- Ordered supplies when necessary to keep the office running smoothly.
- Handled confidential company information in accordance with established protocols.
Receptionist
Terraza of Cheviot Hills
Los Angeles, CA
01.2014 - 01.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled doctor appointments for residents
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Activities Director
Terraza of Cheviot Hills
01.2019 - 01.2020
- Developed and implemented activities to promote physical, mental, and emotional well-being of residents.
- Organized group outings to local attractions such as museums, parks, and theaters.
- Planned special events for holidays, birthdays, and other occasions.
- Coordinated with vendors for supplies needed for activities.
- Created monthly calendars of events to inform staff and residents of upcoming activities.
- Assisted residents with hobbies or crafts such as painting or scrapbooking classes.
- Encouraged residents to participate in recreational activities such as bingo or card games.
Education
HIGH SCHOOL DIPLOMA -
GROVER CLEVELAND HIGH SCHOOL
05.2012
Skills
- Employee Onboarding
- Payroll
- Microsoft Office (Word, Excel)
- Data entry
- Customer service
- Office Support / Assistance
- Office Manager experience
- Phone Etiquette
- Front Desk Operations
- Front Desk Management
Certifications
- CPR Certified
- Fully vaccinated and boosted
Timeline
Business Office Manager
Terraza of Cheviot Hills
01.2022 - 02.2024
Activities Director
Terraza of Cheviot Hills
01.2019 - 01.2020
Receptionist
Terraza of Cheviot Hills
01.2014 - 01.2022
HIGH SCHOOL DIPLOMA -
GROVER CLEVELAND HIGH SCHOOL
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