Cecille Burke
Wellpinit,WA
Summary
Dynamic Accounts Receivable Clerk at David C. Wynecoop Memorial Clinic, adept at optimizing payment tracking and enhancing customer relationships. Proven success in reducing claim denials through meticulous documentation and process improvements. Recognized for exceptional organizational skills and accuracy in data entry, driving efficiency in financial operations.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Clerk/Collections
David C. Wynecoop Memorial Clinic
Wellpinit, WA
09.2016 - Current
- Managed accounts receivable process, including invoicing, payment tracking, and collections
- Analyzed aging reports to identify delinquent accounts and implemented strategies for debt recovery
- Maintained accurate records of all transactions, adjustments, and communications related to accounts receivable activities
- Managed relationships with third-party collection agencies to escalate collections efforts when necessary
- Investigated root causes of recurring late payments or invoice discrepancies; recommended process improvements to minimize future occurrences
- Managed the front desk operations of a busy medical office, including scheduling appointments, answering phone calls, and greeting patients
- Coordinated patient check-in process, verifying insurance information and collecting necessary paperwork for accurate billing and smooth workflow
- Provided exceptional customer service to patients by addressing inquiries or concerns promptly and professionally
- Performed data entry tasks accurately and efficiently while maintaining confidentiality of sensitive patient information
- Ensured compliance with all regulatory requirements related to medical records management including privacy laws (HIPAA)
- Participated in quality improvement initiatives aimed at enhancing overall patient experience within the medical practice
- Processed and submitted medical claims to insurance companies, ensuring accuracy and adherence to billing guidelines
- Verified patient information, including demographics and insurance coverage, to certify proper billing procedures
- Followed up on unpaid or denied claims, working with insurance companies to resolve issues and secure payment
- Implemented strategies for reducing claim denials through improved documentation practices and error prevention measures
Operations Manager
Spokane Tribe of Indians Enterprise
Wellpinit, WA
02.2016 - 09.2016
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Managed inventory levels to ensure optimal stock availability while minimizing carrying costs
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Front Office Manager
Spokane Tribe of Indians
Wellpinit, WA
01.2001 - 12.2012
- Greeted and welcomed visitors, providing a positive first impression of the company
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Coordinated travel arrangements for executives, including booking flights, hotels, and transportation
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Supported the budgeting process by gathering and organizing financial information from various departments
- Collaborated with cross-functional teams to develop financial models and forecasts for business planning purposes
- Helped maintain accurate records of financial transactions using accounting software or spreadsheets
Education
Associate of Applied Science - General Business
Spokane Community College
Spokane, WA03-2016
Skills
- Accounts receivable management
- Payment tracking
- Customer relationship management
- Organizational skills
- Data entry accuracy
- Updating spreadsheets
Accomplishments
- Portland Area Director's Award for Recognition of Excellence
Life Changes
- Gap in years of work history included various temp positions while attending school.
References
References available upon request.
Timeline
Accounts Receivable Clerk/Collections
David C. Wynecoop Memorial Clinic
09.2016 - Current
Operations Manager
Spokane Tribe of Indians Enterprise
02.2016 - 09.2016
Front Office Manager
Spokane Tribe of Indians
01.2001 - 12.2012
Associate of Applied Science - General Business
Spokane Community College
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