Skillful, efficient, and positive individual with over 10 years managerial experience. Excellent understanding of company goals and expectations. Seeking to work with a progressing company that offers growth opportunities to expand knowledge and utilize skills.
Overview
12
12
years of professional experience
Work History
General Manager of Operations
Contemporary Maids
08.2016 - Current
Managed team of 12 employees with consistent record of accomplishment in achieving operations goals
Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition
Monitored industry trends to identify and incorporate new business strategies and technologies
Performed opening and closing procedures during set business hours
Manage daily schedule for clients and housecleaners
Create and send service quotes to potential and current clients
Facilitated interviews for potential new hires
Create spreadsheets for payroll, bank audits and other reports submitting directly to Contemporary Maids business owner.
Property Manager
Silverside Management
01.2021 - 02.2023
Facilitate timely collection of rent, late fee and utility payments
Oversee and advise on leasing agreement, application processes and approval criteria
Coordinate maintenance schedules and facilitated completion with maintenance team
Review upcoming lease expirations and follow up with tenants on renewals
Provided training for new and current property managers on Buildium management system
Generate delinquency and vacancy reports to address past due accounts and foster total occupancy
Monitor work orders for maintenance needs and followed up to verify completion
Inspect property regularly for quality and assessed and identified needs for improvement
Participate, approve and manage marketing efforts to increase occupancy
Issue eviction, 7-day notices and lock-out notices and filed evictions according to established time requirements
Complete frequent, routine inspections of buildings, facilities and equipment to identify repair needs
Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
Met with CEO and property owners to discuss community needs and resolve issues or disputes
Oversee total operation, maintenance and administration of 4 properties with 200 units
Purchase building and maintenance supplies, equipment and furniture
Worked with qualified repairers to keep properties and grounds up to modern standards.
Lead Guest Service Agent
McLean Company
12.2014 - 07.2016
Offered guests information about amenities and local attractions to improve experiences
Responsible for giving the highest quality of customer service to each guest
Creating work orders for maintenance requests, resolve any issues or concerns, making sure each vacation rental is guest ready before arrival
Work with property owners on improving the quality of their home to give each guest the best vacation experience
Solve problems/issues guests may have and handle each situation professionally, efficiently, and at the best interest of both the owner and guest
Oversee the operations and performance of all third party contractors/housekeepers
Create schedules, work orders, and ensure guest satisfaction within each home or condo, inspect properties, assist in training new contractors, ensure general daily cleaning duties are being completed, and promote a positive 'teamwork' environment
Assisted in meeting coordination, updating presentation, taking accurate notes, and action item distribution.
Dock Coordinator
Home Delivery Link
07.2013 - 08.2014
Prepared schedules and assigned work to effectively cover materials handling demands
Ensure the delivery satisfaction of the client (MOR Furniture)
Addressed any requests or concerns that the client may have assured accommodation
Facilitated daily meetings for all third party contractors to enforce company rules and safety regulations
Any customer concerns or issues were handled in a timely and professional manner
Submitted billing reports by confirming each invoice/purchase order, ensuring the payment to individual contractors at its valued amount.
Office Manager
Farmer's Insurance - Jennifer Collins Insurance Agency
03.2012 - 02.2013
Trained new employees in office practices and procedures
Handled clerical work, fielded customer inquiries and resolved equipment issues without assistance to keep burden off senior management
Implemented and monitored customer service standards for consistent interactions with clients
Coordinated and maintained office supplies for office
Standardized office processes, regulated communications, created filing systems and carefully delegated and oversaw administrative tasks
Developed marketing campaigns for upcoming events using social media platforms
Provided quotes to potential customers through Farmers.com system platform for auto and home insurance
Schedule appointments for Jennifer Collins (Insurance Agent)
Data Entry, updating profiles, collecting payments, performing daily deposits, and recording and maintaining inventory.
Education
BBA - Business Administration
American Intercontinental University
Shaumburg, IL
09.2020
Undergraduate - Business Administration
Schoolcraft College
Livonia, MI
01.2009
Undergraduate - Business Administration
Western Michigan University
Kalamzoo, MI
01.2006
High School Diploma -
Stevenson High School
Livonia, MI
06.2005
Skills
Ability to work in fast paced environment
65-70 WPM
Business Development
Marketing
Performance Monitoring
Business Planning
Business Intelligence
Staff Development
Business Administration
Data Entry and Evaluation
Client Relations
Project Management
Team Leadership
Problem-Solving
Timeline
Property Manager
Silverside Management
01.2021 - 02.2023
General Manager of Operations
Contemporary Maids
08.2016 - Current
Lead Guest Service Agent
McLean Company
12.2014 - 07.2016
Dock Coordinator
Home Delivery Link
07.2013 - 08.2014
Office Manager
Farmer's Insurance - Jennifer Collins Insurance Agency