Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecille Galang

Livonia,MI

Summary

Skillful, efficient, and positive individual with over 10 years managerial experience. Excellent understanding of company goals and expectations. Seeking to work with a progressing company that offers growth opportunities to expand knowledge and utilize skills.

Overview

12
12
years of professional experience

Work History

General Manager of Operations

Contemporary Maids
08.2016 - Current
  • Managed team of 12 employees with consistent record of accomplishment in achieving operations goals
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition
  • Monitored industry trends to identify and incorporate new business strategies and technologies
  • Performed opening and closing procedures during set business hours
  • Manage daily schedule for clients and housecleaners
  • Create and send service quotes to potential and current clients
  • Facilitated interviews for potential new hires
  • Create spreadsheets for payroll, bank audits and other reports submitting directly to Contemporary Maids business owner.

Property Manager

Silverside Management
01.2021 - 02.2023
  • Facilitate timely collection of rent, late fee and utility payments
  • Oversee and advise on leasing agreement, application processes and approval criteria
  • Coordinate maintenance schedules and facilitated completion with maintenance team
  • Review upcoming lease expirations and follow up with tenants on renewals
  • Provided training for new and current property managers on Buildium management system
  • Generate delinquency and vacancy reports to address past due accounts and foster total occupancy
  • Monitor work orders for maintenance needs and followed up to verify completion
  • Inspect property regularly for quality and assessed and identified needs for improvement
  • Participate, approve and manage marketing efforts to increase occupancy
  • Issue eviction, 7-day notices and lock-out notices and filed evictions according to established time requirements
  • Complete frequent, routine inspections of buildings, facilities and equipment to identify repair needs
  • Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
  • Met with CEO and property owners to discuss community needs and resolve issues or disputes
  • Oversee total operation, maintenance and administration of 4 properties with 200 units
  • Purchase building and maintenance supplies, equipment and furniture
  • Worked with qualified repairers to keep properties and grounds up to modern standards.

Lead Guest Service Agent

McLean Company
12.2014 - 07.2016
  • Offered guests information about amenities and local attractions to improve experiences
  • Responsible for giving the highest quality of customer service to each guest
  • Creating work orders for maintenance requests, resolve any issues or concerns, making sure each vacation rental is guest ready before arrival
  • Work with property owners on improving the quality of their home to give each guest the best vacation experience
  • Solve problems/issues guests may have and handle each situation professionally, efficiently, and at the best interest of both the owner and guest
  • Oversee the operations and performance of all third party contractors/housekeepers
  • Create schedules, work orders, and ensure guest satisfaction within each home or condo, inspect properties, assist in training new contractors, ensure general daily cleaning duties are being completed, and promote a positive 'teamwork' environment
  • Assisted in meeting coordination, updating presentation, taking accurate notes, and action item distribution.

Dock Coordinator

Home Delivery Link
07.2013 - 08.2014
  • Prepared schedules and assigned work to effectively cover materials handling demands
  • Ensure the delivery satisfaction of the client (MOR Furniture)
  • Addressed any requests or concerns that the client may have assured accommodation
  • Facilitated daily meetings for all third party contractors to enforce company rules and safety regulations
  • Any customer concerns or issues were handled in a timely and professional manner
  • Submitted billing reports by confirming each invoice/purchase order, ensuring the payment to individual contractors at its valued amount.

Office Manager

Farmer's Insurance - Jennifer Collins Insurance Agency
03.2012 - 02.2013
  • Trained new employees in office practices and procedures
  • Handled clerical work, fielded customer inquiries and resolved equipment issues without assistance to keep burden off senior management
  • Implemented and monitored customer service standards for consistent interactions with clients
  • Coordinated and maintained office supplies for office
  • Standardized office processes, regulated communications, created filing systems and carefully delegated and oversaw administrative tasks
  • Developed marketing campaigns for upcoming events using social media platforms
  • Provided quotes to potential customers through Farmers.com system platform for auto and home insurance
  • Schedule appointments for Jennifer Collins (Insurance Agent)
  • Data Entry, updating profiles, collecting payments, performing daily deposits, and recording and maintaining inventory.

Education

BBA - Business Administration

American Intercontinental University
Shaumburg, IL
09.2020

Undergraduate - Business Administration

Schoolcraft College
Livonia, MI
01.2009

Undergraduate - Business Administration

Western Michigan University
Kalamzoo, MI
01.2006

High School Diploma -

Stevenson High School
Livonia, MI
06.2005

Skills

  • Ability to work in fast paced environment
  • 65-70 WPM
  • Business Development
  • Marketing
  • Performance Monitoring
  • Business Planning
  • Business Intelligence
  • Staff Development
  • Business Administration
  • Data Entry and Evaluation
  • Client Relations
  • Project Management
  • Team Leadership
  • Problem-Solving

Timeline

Property Manager

Silverside Management
01.2021 - 02.2023

General Manager of Operations

Contemporary Maids
08.2016 - Current

Lead Guest Service Agent

McLean Company
12.2014 - 07.2016

Dock Coordinator

Home Delivery Link
07.2013 - 08.2014

Office Manager

Farmer's Insurance - Jennifer Collins Insurance Agency
03.2012 - 02.2013

BBA - Business Administration

American Intercontinental University

Undergraduate - Business Administration

Schoolcraft College

Undergraduate - Business Administration

Western Michigan University

High School Diploma -

Stevenson High School
Cecille Galang