CECILLE WESIERSKI

• Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
• Explained features of diamonds and sapphires to customers and showed samples of completed gemstone pieces.
• Kept up-to-date on all industry trends and discovered opportunities to maximize sales.
• Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
• Aided customers in finding right jewelry for personal preferences and specific occasions.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Cleaned jewelry cases each day by dusting and using glass cleaner.
• Developed effective relationships with customers, which helped improve overall payment processes.

• Analyzed and evaluated monthly and quarterly financial statements.
• Maintained current contract files as prescribed by company contract policies and procedures.
• Followed up on delinquent tenants and coordinated collection procedures.
• Developed and executed plan to achieve and maintain % or better rate of occupancy.
• Completed final move-out walk-throughs for tenants.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified that all customer complaints were handled promptly and appropriately.
• Introduced and monitored effective lease renewal programs.
• Carefully screened applicants for tenancy.
• Scheduled contractors for maintenance issues.
• Maintained a sufficient Number of units so that they were market-ready at all times.

• Evaluated borrower creditworthiness and financial history to determine loan eligibility.
• Assisted clients in completing loan applications and gathering necessary documentation.
• Communicated loan options and terms to clients, ensuring clear understanding of products.
• Processed loan applications efficiently, maintaining accuracy and compliance with regulations.
• Provided ongoing support to clients throughout the loan process, addressing inquiries promptly.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Developed strong relationships with customers through high levels of customer service.
• Conducted thorough credit analysis to minimize risk exposure for the financial institution.

• Utilized CRM software to manage member accounts and track interactions effectively.
• Assisted in onboarding new members, ensuring a smooth transition into services offered.
• Handled billing inquiries, processing payments accurately while maintaining confidentiality of sensitive information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Managed inventory levels, including ordering and restocking pharmaceuticals to maintain optimal supply.
• Assisted pharmacists in preparing prescription orders, enhancing workflow efficiency and patient service quality.
• Maintained cleanliness and organization of pharmacy work areas, supporting a safe working environment.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.

• Responded to patient inquiries, providing clear information on testing timelines.
• Conducted quality control checks on testing equipment for reliability.
• Trained new staff on testing protocols and operational best practices.
• Assisted in developing strategies to improve patient flow during testing events.
• Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
• Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.

Taking Care of Clients on there home and eliminating the cost of the problem.

• Helped local clients expand business operations through targeted advertising.
• Calculated sales commission for sales team of 20+ reps.
• Trained and coached a team of [Number] sales professionals focused on servicing accounts.
• Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $3M in revenues.
• Cleaned the jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
• Oversaw and processed payments made by credit and debit cards and cash and provided the correct change if applicable.
• Completed store opening and closing procedures as per company guidelines.
• Welcomed customers into the store and helped them locate items.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Wrote sales slips and sales contracts.
• Engaged with customers in a sincere and friendly manner.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Collected co-payments or full payments from customers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Processed incoming drug orders.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Completed new and updated patient profiles, including lists of patient medications.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Efficiently operated cash register and handled cash, checks, and charge transactions.
• Prepared medications such as emulsions, liquids, powders and ointments.
• Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
• Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
• Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
• Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.

• Directed passengers to correct airport terminal locations.
• Reviewed tickets, identification and passports to verify traveler identity.
• Checked baggage at the gate and loaded onto ramp.
• Sold, printed and issued tickets to guests.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
• Reviewed account information and charges with guests during check-out.
• Resolved service-related problems in a timely manner.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Processed cash and credit payments rapidly and accurately.

• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• Reviewed, verified, and assessed applications and supporting documents in accordance with established guidelines to determine financial aid eligibility.
• Created and implemented standard operating procedures for records handling.
• Organized incoming and outgoing file movements in an efficient and accurate manner.
• Coordinated board and committee meetings, including schedules and information preparation and distribution.
• Operated office photocopiers, made travel arrangements, maintained the office bulletin board and assisted staff with clerical or procedural requirements.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Greeted customers and visitors in-person and via telephone calls.
• Assisted senior administrative professionals with daily work tasks.
• Provided clerical support to company employees, including copying, faxing and file management.
• Scanned physical files into digital records.

• Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
• Identified early warning signs of emotional and developmental problems in children.
• Administered prescribed medication in pill, liquid and shot format.
• Addressed behavioral and learning issues with parents and daycare management staff.
• Communicated regularly with parents about daily activities and behaviors.
• Offered parents detailed daily reports that outlined their child’s day.
• Familiarized parents with center’s policies, regulations, fees and curriculum.
• Dressed children and changed diapers.
• Promoted good behavior by using the positive reinforcement method.
• Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
• Set up children’s play areas, bookshelves and naptime areas daily.
• Reported parent complaints and comments to managers.

• Informed guests of hotel security features and offered details regarding safety processes and procedures.
• Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
• Operated communications equipment.
• Provided services efficiently and with high level of accuracy.
• Greeted each patient pleasantly and provided the desk sheet for sign-in.
• Made accommodations and travel arrangements for visitors.
• Properly handled and timely processed cash and credit card transactions.
• Processed cash and credit payments rapidly and accurately.

• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• Welcomed customers into the store and helped them locate items.
• Cleaned and organized the store, including the checkout desk and displays.
• Designed displays to make the store experience interactive, engaging and reassuring.
• Stocked and replenished merchandise according to store merchandising layouts.
• Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
• Educated customers about the brand to incite excitement about the company’s mission and values.

• Assisted the dentist, hygienist and other personnel by passing the appropriate tools and obtaining the supplies needed for procedures.
• Prepared and positioned patients for procedures, including placing napkins and patient safety devices.
• Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
• Gathered patient data, including health histories and records from prior visits for the dentist to view. 
• Helped dentists restore teeth using permanent or temporary fillings.
• Took patient X-rays and intra-oral photos and put them on the viewer light box so that the dentist could assess them. 
• Prepared rooms for patient treatment.
• Administered anesthetics and desensitizing agents.
• Warmly greeted patients and helped them fill out intake and consent forms.
• Cleaned and sanitized dental tools and equipment, straightened up the room and restocked supplies after each patient was treated. 
• Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
• Sharpened and sterilized dental instruments.
• Maintained clear, organized dental records and reports.