Summary
Overview
Work History
Education
Skills
Accomplishments
Key Qualifications
Certification
Timeline
Generic

Cecily Boyland

Huntsville,AL

Summary

Customer service oriented professional's able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguard patient privacy and confidentiality. Licenses Accident and Health Insurance Producer Licensed. Experienced in Microsoft Office(Word,Excel,PowerPoint). Utilizes exceptional written and verbal communication

Overview

14
14
years of professional experience
1
1
Certification

Work History

FC Outbound Packer

Target Distribution
10.2023 - 12.2023
  • Work at a fast, but safe pace with efficiency for accurate processing of quality merchandise that are delivered to Target stores and customers
  • Maintain neat, clean, and workspace
  • Use correct box sizes for each piece of merchandise from the cart
  • Perform random quality checks on these items
  • Accurately prepare tickets for certain merchandise by operating a hand ticket gun, and validating that specific item information is correctly printed on each ticket and placed on merchandise neatly and uniformly
  • Complete other paperwork such as damages sheets or total quality sampling sheets, when necessary
  • Scan labels with an electronic pencil-wand (PCS systems) and other computer operated systems, to access computer displayed quantities, placing the appropriate quantities of merchandise in a carton, and completing the packing process for full cartons for shipment by placing the carton on a merchandised conveyor line
  • Wear Proper PPE at all times.
  • Increased packing efficiency by implementing organized and streamlined packing procedures.
  • Reduced errors in outbound packages by conducting thorough quality checks before shipment.

Licensed Health Insurance Agent

Tranzact Insurance Solutions
05.2023 - 10.2023
  • Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances
  • Communicates professionally with customers to explain policies, show value brand(s) represented, follow-up as necessary to sell appropriate plans or policies
  • Calculates and/or quotes premium rates for recommended policies
  • Develops and maintains thorough product knowledge
  • Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
  • Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
  • Follows scripts and designated sales processes to complete sales in a compliant and effective manner
  • Participates in training and coaching on an ongoing basis to maintain and improve performance
  • Other duties may be assigned.
  • Enhanced customer retention through effective relationship-building and follow-up strategies.
  • Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.

Medical Secretary (Pathology Lab)

Huntsville Hospital System
01.2023 - 02.2023
  • Provide clerical support for pathology Lab, pathologist, and physicians
  • Prepare reference laboratory specimen for transport, assured reference reports delivered, filed, and forwarded to the ordering clinician/physician
  • Transcribe Recorded Material, including pathology reports, autopsy reports, addendums, letters, etc
  • Prepare, arrange for transportation and send out slides and blocks for consultation, specimens for special studies, slides, and blocks for special stains
  • Answer Calls, take detailed accurate messages, screen calls, direct calls, and provide varied Information to Callers
  • Coordinate pickups for specimens with external pathology office, shipping, & couriers
  • Facilitates retrieval of pathology material at the request of pathologist, physicians, and outside institutions to assist the physician, or patient ordering/obtaining additional testing/results, second opinion, consultations, continued care, treatment both within HMH, to other healthcare systems
  • Maintain HIPAA compliance for all incoming requests and inquiries
  • Process billing, obtain accurate demographics, and insurance information for third party accounts receivable/payable
  • Field every incoming calls and customer service related duties with respect to anatomic Pathology/laboratory inquiries
  • Maintain all office files, records, and system documentation
  • Prepare and retrieve reports and information sufficient for Tumor Registry
  • Triage all above duties by priority, complete all required duties with efficiency, accuracy, and perform all other duties assigned.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.

Advisor II

Concentrix-UnitedHealthcare
09.2022 - 12.2022
  • Develop Marketing strategies and promote every type of new insurance contracts or suggest additions/changes to existing contracts
  • Build productive relationships to create a pool of prospective client from various sources by networking, inbound/outbound calling, and referrals
  • Evaluating individual consumer's needs and financial status; proposing protection plans that meet their criteria
  • Explain benefits of coverage effectively
  • Identify client needs
  • Verify Policy Information
  • Maintain database and records
  • Consistently update job knowledge and learn about new products and services
  • Fulfill all policy requirements.

Healthcare Communications Agent

Connexion Point
07.2022 - 09.2022
  • Evaluate customer's specific needs and recommend appropriate insurance solutions and enrollments
  • Provide assistance to healthcare customers with prior authorization and insurance eligibility questions
  • Update customer records, scheduled tasks, callbacks, and review existing customers plans
  • Participate in training/courses, coaching programs to enhance skills
  • Maintain Company's Expectations, policies, and procedures
  • Use multiple systems to assist customers and transfer calls to appropriate departments.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries through various communication channels.
  • Streamlined communication processes for improved response times and increased client satisfaction.

Remote Part-time Customer Care Specialist

Duke Energy
10.2021 - 05.2022
  • Provide High quality customer interactions by handling customer's needs with integrity and empathy in one transaction
  • Use professional Judgment and escalate customer issues and concerns to management
  • Build genuine connections with customers and be a great ambassador for the Duke Energy brand
  • Perform other duties as assigned, including working on special projects
  • Promote Sales Of Available Products And Services, as appropriate
  • Participate On-call rotation, i.e, weather related, outages, etc.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.

Member Service Representative

Broadpath Healthcare Solutions
11.2020 - 03.2021
  • Answer inbound calls to verify member coverages, benefit types, eligibility dates, and claim payment statuses
  • Estimate members out of pocket expenses for select procedures or services and explain member copayments
  • Meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
  • Ensure compliance with Broadpath, Client, and HIPAA regulations.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Front Administrator

Mercy Home Medical Supply
10.2019 - 12.2019
  • Greet and welcome customers and patients
  • Answer all incoming calls, take messages, and transfer to appropriate individuals
  • Receive and distribute mail, update records and files, and complete new patient intake
  • Use designated software to complete patient intake and faxes and complete other duties as needed
  • Price and sell medical supplies and act with discretion when handling confidential information.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.

Production Technician II

Eaton Corporation
05.2017 - 06.2018
  • Operated various pieces of warehouse material handling equipment
  • Meet production goals and objectives to maintain schedule and operating efficiencies
  • Upheld a positive work atmosphere by acting and communicating in a manner that promotes cooperation with customers, vendors, co-workers, and management.
  • Enhanced production efficiency by streamlining processes and optimizing equipment usage.
  • Reduced machine downtime by implementing preventive maintenance procedures and regular inspections.

Food Service Worker/Cashier/Customer Service

AAFES
09.2016 - 01.2017
  • Processed food orders and performed cashier duties
  • Meet and greeted customers and provided a friendly, efficient service
  • Properly cared for equipment and cleaned and sanitized the work area and restaurant.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Streamlined food preparation processes for increased efficiency and reduced waste.

Customer Service Representative (Call Center)

AT&T Call Center
06.2015 - 02.2016
  • Supported and provided individualized sales and customer service
  • Answered phones and responded to customer requests
  • Sold products and placed customer orders in the computer system
  • Provided Customers With Product And Service Information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Retail Sales Associate/Customer Service

Lowe's Home Improvement
12.2013 - 02.2015
  • Greeted customers and stayed aware of inventory available in the store
  • Assisted in processing and replenishing merchandise
  • Monitored floor stock and ensured establishment was clean and inviting
  • Ranging up sales at register and bagged merchandise.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Frontline Supervisor/Gas Attendant

BJ's Wholesale Club
05.2013 - 12.2013
  • Supported company commitment to quality and integrity
  • Provide Team Leadership, management and problem-solving skills, excellent communication, training, motivation and employee development skills
  • Assisted Customers With Purchases; answered any questions, concerns or complaints.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Chaplain Assistant/Mailroom clerk/Human Resources

U.S. Army
02.2011 - 10.2012
  • Provide Religious Support
  • Performed all tasks within a limited timeframe
  • Assisted Chaplain With Marriage Retreats For Assigned Units
  • Perform Clerical and administrative duties as Chaplain Assistant and in HR
  • Briefings held with higher ranking officials
  • Performed mailroom duties in this role.
  • Supported chaplains by organizing worship services, resulting in increased community engagement and spiritual growth.
  • Enhanced pastoral care delivery by maintaining accurate records of counseling sessions and needs assessments.

Cashier/Customer Service Associate

Lowe's Home Improvement
02.2010 - 02.2011
  • Greeted customers and maintained a cheerful attitude towards customers
  • Counted the money left in the drawer before starting the shift to ensure there were no discrepancies with respect to transactions of the day
  • Managed the cash in the drawer and stayed aware the price of goods
  • Understood and resolved customer complaints.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Associate Science Degree in HealthSciences-Medical AdministrativeAssistant -

UltimateMedical AcademyMedicalAcademy

Medical Coding Diploma -

Herzing University

Skills

  • Weight measurement
  • Shipping and receiving
  • Box assembly
  • Labeling accuracy

Accomplishments

    I proudly and successfully completed training during my military career as a Airborne Paratrooper in the Army, jumping out of airplanes.

Key Qualifications

  • Medical TerminologyPatientProcessingRelease of Information Medical BillingMedical Records ManagementPatient Registration
  • Introduction to ICD-10-CM CodingHIPAA ComplianceAnatomy & PhysiologyMedical Laws & Ethics Electronic Health Records(EHR)Electronic Medical Records(EMR) Greenway
  • Computer Information SystemsMedical TranscriptionOffice AccountingPrinciples Of Management Pathophysiology for Medical OfficeMSOffice/MSWord

Certification

I am a Licensed Accident & Health Insurance Producer In Alabama and 22 other states.

Timeline

FC Outbound Packer

Target Distribution
10.2023 - 12.2023

Licensed Health Insurance Agent

Tranzact Insurance Solutions
05.2023 - 10.2023

Medical Secretary (Pathology Lab)

Huntsville Hospital System
01.2023 - 02.2023

Advisor II

Concentrix-UnitedHealthcare
09.2022 - 12.2022

Healthcare Communications Agent

Connexion Point
07.2022 - 09.2022

Remote Part-time Customer Care Specialist

Duke Energy
10.2021 - 05.2022

Member Service Representative

Broadpath Healthcare Solutions
11.2020 - 03.2021

Front Administrator

Mercy Home Medical Supply
10.2019 - 12.2019

Production Technician II

Eaton Corporation
05.2017 - 06.2018

Food Service Worker/Cashier/Customer Service

AAFES
09.2016 - 01.2017

Customer Service Representative (Call Center)

AT&T Call Center
06.2015 - 02.2016

Retail Sales Associate/Customer Service

Lowe's Home Improvement
12.2013 - 02.2015

Frontline Supervisor/Gas Attendant

BJ's Wholesale Club
05.2013 - 12.2013

Chaplain Assistant/Mailroom clerk/Human Resources

U.S. Army
02.2011 - 10.2012

Cashier/Customer Service Associate

Lowe's Home Improvement
02.2010 - 02.2011

Associate Science Degree in HealthSciences-Medical AdministrativeAssistant -

UltimateMedical AcademyMedicalAcademy

Medical Coding Diploma -

Herzing University
Cecily Boyland