Cecily Foshee
Mountain Valley Child and Family Services
Elk Grove,CA
1
Certification
14
years of professional experience
Accomplished customer service professional with extensive experience in high-volume retail, automotive sales environments, as well as mental health care. Demonstrated ability to handle 50+ daily sales calls, train new team members, and resolve customer issues efficiently. Skilled in building client relationships, maintaining accurate records, collaborating across departments to drive sales, ensure customer satisfaction, and supportive member for at risk youth.
Work History
Mental Health Worker
11 Months- Worked graveyard shift in at risk group home, with upwards of 12 residents.
- Trained in physical restraint training, medication distribution, conflict resolution, and CBT.
- Highly skilled in both independent working and team working.
- Maintained a professional yet nurturing bond with residents.
- Advanced experience in handling private documents, such as medical/medication records, court documents, and family addresses.
- Expert in filing as well as maintaining clean and organized workspace.
Front End Associate
2 Months- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Operated machinery to package and label various cuts of meat according to company standards
- Maintained a clean and sanitary work environment, adhering to food safety regulations
- Inspected meat products for quality, ensuring they met customer specifications
- Collaborated with team members to meet production targets and deadlines
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Car Saleswoman
1 Year- Guided customers throughout the entire sales process, resulting in a seamless and positive buying experience
- Advised customers on differences between each vehicle model, enabling informed purchasing decisions
- Mentored rookie salespeople during their training period, accelerating team readiness and performance
- Achieved 50 successful phone calls per day, generating new leads and increasing sales opportunities
- Collaborated with co-workers to merge sales opportunities and complete deals, maximizing revenue
- Maintained valid sales license, ensuring compliance with industry regulations
- Built and maintained a strong client base through effective relationship building and exceptional customer service
- Demonstrated in-depth knowledge of various car models, features, and specifications to assist customers in making informed purchasing decisions
- Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales volume
- Conducted thorough vehicle inspections and test drives with potential buyers, highlighting key features and addressing concerns
- Negotiated pricing terms with customers while maintaining profitability for the dealership
Assistant
6 Years 8 Months- Organized files for soon-to-be clients, improving accessibility and workflow efficiency
- Coordinated the design of decorations, enhancing event aesthetics and client satisfaction
- Consulted with the boss to assign employees to jobs, optimizing team allocation and productivity
- Assisted in the development of the company website, contributing to improved online presence
- Oversaw selection of cleaning products for each job, ensuring safety and effectiveness
- Maintained confidential files and records, ensuring accuracy and accessibility for efficient retrieval
- Managed incoming calls and emails, responding promptly and professionally to inquiries
- Scheduled appointments with clients or customers based on staff availability, optimizing resource utilization
- Handled sensitive information with utmost confidentiality, following established protocols
- Performed data entry tasks accurately within specified timelines to maintain database integrity
- Supported HR department by assisting in recruitment processes such as resume screening and interview scheduling
Sales Associate
1 Year 1 Month- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
- Collaborated with the purchasing department to ensure timely replenishment of stock items
- Performed quality checks on incoming products to ensure they met company standards before stocking them
- Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
- Responded promptly to customer inquiries regarding product availability or location within the store
- Trained new team members on proper stocking procedures, safety protocols, and efficient use of equipment
- Monitored expiration dates of perishable goods and rotated stock accordingly to minimize waste
- Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise
Education
High School Diploma
Skills
Warehouse experience
Sales
Computer literacy
Strategic Planning
CRM Software
Medication administration
Desktop administration
Client Relations
Organizational skills
Microsoft Office
Inventory Management
Computer skills
Care plans
Communication skills
Team Training
English
Sales Management
Data Entry
Crisis intervention
Filing
First aid
Social listening
Direct Sales
Food Safety
Product Inspection
Contract Negotiations
Time management
Personal assistant experience
Customer Service
Certification
Typing Certificate
March 2025 to Present
Proficient in typing 51 words per minute., Driver's License
February 2021 to February 2027
Additional Information
- Authorized to work in the US for any employer
- Volunteered over 100 hours at Kaiser Permanente.
- Took care of elderly grandmother in the time between previous employment.
Timeline
Mental Health Worker
Mountain Valley Child and Family Services
09.2025 - CurrentRead More
Front End Associate
Costco Wholesale
10.2024 - 12.2024Read More
Car Saleswoman
Mel Rapton Honda
11.2018 - 11.2019Read More
Sales Associate
CARING TRANSITIONS
09.2016 - 10.2017Read More
Assistant
Exit Stage Right
03.2012 - 11.2018Read More
James C. Enochs High School
High School Diploma
Read More