Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cecily Gimenez

Knightdale,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Biologics specialist/ Team Lead

The Blood Connection
Cary, NC
10.2021 - 04.2022
  • Performs manufacture of blood components from units of whole blood in safe and timely manner
  • Performs modification procedures of blood products as needed
  • Performs computer entry of all manufactured or modified blood products
  • Performs daily, monthly, quarterly control (and other QC as applicable) on all equipment used in manufacturing process
  • Performs product labeling
  • Maintains clean and orderly work area
  • Performs on call duties as assigned
  • Produces accurate, precise, and legible documentation at each level of manufacturing and distribution process
  • Performs duties with minimal errors
  • Performs other duties as assigned or required
  • Assists with supervising, coaching, and training of assigned staff
  • Provides input regarding staff performance and evaluations
  • Directs workflow of component processing and assures communication between shifts
  • Assures completion of duties by staff members
  • Assists in procedure development and implementation
  • Assists in reviewing records
  • Assists in maintaining appropriate levels of supplies and materials needed for component manufacturing
  • Assures procedures and forms are uniform and adhere to organization’s document control directives
  • Complies with organization’s document control directive in terms of uniformity of design and layout; document approval and use; avoidance of antiquated documents; archiving of replaced documents; and document storage, retention and retrieval
  • Assures records are generated according to instructions in related procedures, and those applicable regulatory requirements and accreditation standards are met in terms of record review, retention and storage
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Team Trainer/Remodel Team

Target
Cary, NC
07.2020 - 09.2021
  • Knowledge of guest service fundamentals and experience building and fostering guest first culture across store
  • Experience driving storewide sales volume and profitability results
  • Capabilities in developing effective business partnerships across store to achieve common goals
  • Skills in workload efficiency across store including leading closing routines and coaching team members in all areas
  • Demonstrate service culture that prioritizes guest service experience
  • Model, train and coach expectations to deliver service standard
  • Understand role in sales growth and how each area contributes to and impacts total store profitability
  • Problem solve and prioritize across multiple business areas to execute store strategies as initiated by Store Director to deliver business results and store sales goals while prioritizing guest experience
  • Be partner to store leadership team through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and leadership meetings as connection points
  • See total store operations through lens of guest, establish consistent routines and lead the team to ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day
  • Use business planning tools to share priorities and business updates with store leadership
  • Take action to achieve performance goals
  • Expect and enable team members to stay up-to-date on relevant trends and products
  • Evaluate and recommend candidates for open positions and develop a guest-centric team
  • Lead team onboarding and learning and help close skill gaps through development, coaching and team member interactions
  • Establish clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback
  • As a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
  • All other duties based on business needs
  • Trained new employees in specific job requirements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Patient Representative

Cape Fear Valley Health System
Fayetteville, NC
05.2017 - 02.2018
  • Obtain accurate and detailed demographic, financial, and clinical information in order to perform accurate and complete admissions/registrations
  • Collect any money due at time of service while exhibiting warmth, compassion and responsiveness to patients, their families and friends, professionals and co-workers within the hospital
  • Answer all incoming phone calls, fax, print and copy
  • Comply with HIPPA and privacy rights for patients.
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Monitored patient flow throughout day to maintain appointment times and schedules.

Patient Registrar

US Healthworks Medical
Fayetteville, NC
01.2017 - 05.2017
  • Greet patients and visitors in a prompt, courteous and helpful manner
  • Answer telephone, screen and direct calls, takes messages and provides information
  • Determine patient’s needs and processes according to type of case
  • Complete computer system intake at time of arrival
  • Clock in status and insure proper authorization
  • Prepare new patient's medical charts with correct information and paperwork
  • Issue forms to patients for completion, give clear instructions and offer assistance
  • Review all forms for completion and signatures
  • Obtain patient signature and follow all other company procedures
  • Record all fee tickets and patient names on appropriate log
  • Pull charts of patients to be seen the following day and prepare supplemental status report
  • Check in patients, verify and update necessary information in the medical record
  • Assist patients with ambulatory difficulties
  • Insure customer requirements for visits are properly followed and highlighted
  • Highlight those instructions for the physician
  • Obtain client authorization for treatment if the patient has not brought in a treatment authorization slip
  • Screen visitors and respond to routine requests for information
  • At time of discharge review physician notes and instructions with patient, schedule patient for follow ups in accordance with employer instructions
  • Check patient out and give required paperwork, as needed to patient
  • Review employer info prior to patient leaving
  • Fulfill and forward all client correspondence needs ASAP after discharge of patient (i.e., visit/status notes, etc.)
  • Maintain work area and lobby in neat and orderly manner
  • Call client regarding “no shows”
  • Call patient and reschedule next appointment
  • Collate charge tickets and reconcile with patient sign in log
  • File charts, physician’s report, etc
  • Type correspondence as directed
  • Sort and deliver mail, medical records and other correspondence
  • Maintain appointment book and follow office scheduling policies
  • Utilize formal channels of communication to report concerns, personal requests and patient issues
  • Respect patients' right to privacy and confidentiality
  • Maintain an orderly and professional working atmosphere
  • Report to work properly dressed according to the approved dress code
  • Adhere to guidelines concerning working hours and break periods
  • Understand and follow department's organizational policies and procedures
  • Assist center manager in prioritizing work activities, evaluating effectiveness and modifying activities when necessary
  • Meet deadlines for work assignments and inform work status and progress to supervisor
  • Communicate and cordially work with other staff to ensure efforts are coordinated and a high quality of service is provided
  • Perform related work as requested.

Patient Escort

Memorial Sloan Kettering Cancer Center
New York, NY
12.2014 - 03.2015
  • Transports patients (on stretchers, wheelchairs or walking) to and from patient floors
  • Ensures accurate patient information and destination are correct, Assists nursing staff in transferring patients to/from bed, stretcher or wheelchair, using proper body mechanics
  • Disinfects patient's wheelchair/stretcher and washes own hands prior to placing patient on transport equipment
  • Identities various tubes/pumps and equipment, (e.g
  • Catheter, suction, oxygen), and knows correct method of attaching them for safe transport of patients
  • Monitors oxygen level in tank to ensure a safe amount for the patient's trip to and from destination point; takes immediate and appropriate action for any situation in which the patient is experiencing a problem
  • Picks up morgue stretcher, ensures that body has been prepared properly, transfers body from stretcher to refrigerator tray by using proper body mechanics and asking for assistance when needed and completes transfer in a serious and professional manner
  • Picks up specimens, expiration charts and requisitions as assigned, ensuring prompt delivery to designated areas
  • Picks up and distributes equipment ensuring proper care maintenance
  • Picks up soiled equipment from inpatient floors and delivers to Central Sterile for cleaning
  • Transports clean equipment from Central Sterile to PES equipment room; follows depart mental guidelines for maintaining PES equipment rooms and traction storage area
  • Ensures that designated areas are supplied with the specified number of wheelchairs and stretchers.

Sales Advisor

H&M
New York, NY
06.2014 - 08.2014
  • Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
  • Answers phones courteously and promptly
  • Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
  • Rung on the register, reports and handles all required transactions, issues receipts and packs merchandise
  • Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
  • Worked effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
  • Adheres to H&M values and internal standards policies, and procedures contained in the H&M
  • Employee Handbook
  • Emergency room Expediter/Dispatcher

Emergency Room Expediter

Bronx Lebanon Hospital
Bronx, NY
08.2010 - 10.2013
  • Provide transportation for patients being admitted to inpatient units in a timely and efficient manner
  • Greeted and Provided excellent service to Patients, Visitors, VIPS and hospital staff
  • Ensured that all documents in patients charts are correct and up to date
  • Upon MD's request, send correct patients to Radiology studies (X-ray, Ct-scan, MRI, Ultrasound) and assigning transporters to return the patients back to their designated area
  • Managing transporters(3)assigned to work in the ER department; delegating break times for each transporter
  • Answering a high volume of phone calls using a multi-line phone
  • Directing calls to MDs, Nurses and other hospital staff
  • Followed Hospital Policies as well as HIPPA laws when regarding patient information
  • Provided ER census and admission details to charge nurse and nursing managers on daily basis
  • Ensured that all patients being transferred to outside facilities in a timely manner; communicated with external transportation companies(Ambulance and Ambulette services)
  • Communicated with MDs and Nurses on status of patients radiology procedures as well as estimated time of arrival for patients going to outside facilities
  • Sent out detailed shift reports to management team; providing any issues or delays that occurred on the shift
  • Housekeeping Dispatcher
  • Received calls through out the hospital retaining to areas to be cleaned, patients being discharged, spills and all other housekeeping needs critical to patient care
  • Answered high volume of phone calls on a daily basis ( in a 8hr shift 80-100 calls)
  • Kept track of all bed discharges and calls through out the hospital on a housekeeping bed log as well as monitored computer system (ESP)
  • Delegated break times for a total of 24 housekeepers on a shift, making sure breaks were taken and returned from on time
  • Housekeepers were assigned to floors; calls on each floor were given out by priority as well as discharged beds
  • Made sure all beds were being cleaned in a timely and efficient manner before patients were brought up to rooms
  • Kept in constant communication with housekeeping supervisors, providing them with location of housekeepers as well as any priority duties to be taken care of
  • Provided Pest Services for reported areas of the hospital(Bed bugs, Flies, Rodents ETC)
  • Make follow up calls to charge nurses on each floor ensuring that all housekeeping needs are met and any corrections are made.
  • Worked with nurses to assess patients and prepare for tests and procedures.

Administrative Assistant

Educational Counseling Center
Bronx, NY
09.2009 - 12.2009
  • Helped distribute employee notices and mail around the office
  • Handled and directed 90+ calls daily using a multi-line phone
  • Picked up time sheets from various job sites for internship program
  • Aided and arranged appointments on behalf of Fatherhood Program for orientation
  • Create memos, reports and other documents for Office Manager and Program Director
  • Process client documents and maintain current inventory of active cases
  • Complete all necessary administrative task; efficiently maintaining case files and paperwork.

Team Member

Jamba Juice
New York, NY
04.2009 - 08.2009
  • Met and greeted customers in a courteous and friendly manner
  • Assisted customer with their orders in a courteous and timely manner
  • Made fresh smoothies, baked good and kept all fresh fruits available for purchase and presentation
  • Processed cash and credit payments rapidly and accurately
  • Responded to all customer inquiries thoroughly and professionally
  • Placed special orders for customers
  • Made sure all of the inventory was accounted for
  • Assisted co-workers with large orders/custom orders

Unit Clerk/Transporter

The Hebrew Home For The Aged
New York, NY
11.2007 - 02.2008
  • Answered and quickly redirected up to 60+ calls using a multi-line phone while recording accurate messages
  • Properly distributed incoming mail to patients and staff
  • Greeted numerous visitors, Patients and staff members
  • Screened all visitors and directed them to the correct staff members and/or patient rooms
  • Maintained a clean reception area, including lounge and associated areas
  • Delegated with transporting patients to and from designated locations as needed
  • Logged in all patients when arriving to designated area as well as back to there assigned rooms.

Education

Associate's degree - Medical Assisting

Wake Technical Community College
Raleigh, NC
06.2024

No Degree - Phlebotomy

Care One
Raleigh, NC
07.2021

GED - General Education

Counseling Center
01.2009

Skills

  • Patient Care
  • Call Center
  • Customer Service
  • Customer Care
  • Phlebotomy
  • Phone Etiquette
  • Venipuncture
  • EMR Systems
  • Specimen collection / Processing
  • Laboratory experience
  • Medical records
  • Administrative Experience\
  • Medical Scheduling
  • Clerical Support
  • Team Monitoring
  • Task Monitoring
  • Team-Building Exercises

Accomplishments


  • Certified by American Heart Association
  • Phlebotomy
  • NHA Phlebotomy Certified

Certification

  • PT - Phlebotomy Technician
  • National Health Care Association Certification
  • AHA CPR Certified

Timeline

Biologics specialist/ Team Lead

The Blood Connection
10.2021 - 04.2022

Team Trainer/Remodel Team

Target
07.2020 - 09.2021

Patient Representative

Cape Fear Valley Health System
05.2017 - 02.2018

Patient Registrar

US Healthworks Medical
01.2017 - 05.2017

Patient Escort

Memorial Sloan Kettering Cancer Center
12.2014 - 03.2015

Sales Advisor

H&M
06.2014 - 08.2014

Emergency Room Expediter

Bronx Lebanon Hospital
08.2010 - 10.2013

Administrative Assistant

Educational Counseling Center
09.2009 - 12.2009

Team Member

Jamba Juice
04.2009 - 08.2009

Unit Clerk/Transporter

The Hebrew Home For The Aged
11.2007 - 02.2008

Associate's degree - Medical Assisting

Wake Technical Community College

No Degree - Phlebotomy

Care One

GED - General Education

Counseling Center

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