Cecily Howell
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Carepro Home Health
04.2023 - Current
- Provided compassionate personal care to clients, enhancing comfort and quality of life.
- Assisted clients with daily living activities, ensuring safety and promoting independence.
- Monitored and recorded vital signs, reporting changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with healthcare teams for optimal patient outcomes.
- Trained new caregivers on best practices in client care and safety protocols.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Office Manager/Payroll Administrator
Campbell Fencing & Landscapes LLC
01.2016 - 05.2023
- Managed daily office operations, ensuring efficient workflow and communication among teams.
- Developed and implemented administrative procedures to enhance office productivity.
- Coordinated scheduling for staff, optimizing resource allocation and time management.
- Oversaw inventory management, maintaining supplies to support project needs effectively.
- Streamlined documentation processes, improving accuracy and reducing turnaround times.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.
Production Worker/Welder
New Castle Infrastructures
08.2010 - 01.2016
- Operated machinery and equipment to ensure efficient production flow.
- Conducted quality checks on finished products to maintain high standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Customer Service Call Center Agent
Randstad
10.2009 - 12.2010
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved response times by implementing streamlined communication protocols within the team.
Education
Bachelor of Science - Legal Studies
Post University
Waterbury, CT06-2029
Skills
- Disability support
- Organizational skills
- Scheduling and calendar management
- Call center experience
- Computer proficiency
- Conflict resolution
- Client relations
- Case management experience
Certification
- FIRST AIDE/CPR/AED Training - 2025
- WELDING Training - 2019
- OSHA 10hr Certified- 2022
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Home Health Caregiver
Carepro Home Health
04.2023 - Current
Office Manager/Payroll Administrator
Campbell Fencing & Landscapes LLC
01.2016 - 05.2023
Production Worker/Welder
New Castle Infrastructures
08.2010 - 01.2016
Customer Service Call Center Agent
Randstad
10.2009 - 12.2010
Bachelor of Science - Legal Studies
Post University