Cecily Jenks-Crosby
Detroit,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Stay at Home Mother/Homemaker
SAHM
02.2011 - Current
- Responsible for running the day to day operations involved in household management
- Responsible for maintaining accurate financial records
- Project management/Planning
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Front Desk Receptionist Intern
Dr. Laurrie Murphy-Knight's Medical Office
Detroit, MI
08.2010 - 10.2010
- Scheduled and Rescheduled appointments
- Verified co-pays as needed
- Posted payments and billed for charges
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Assistant Manager
Family Dollar, Inc
01.2007 - 01.2010
- Supported the company's vision through front line management of store associates
- Supported the store manager in driving associates to execute their job duties by creating a professional and rewarding work culture
- Created the weekly and monthly work schedule for the store's associates
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
YUM! Brands, Inc.
01.2001 - 01.2006
- Recruited and trained employees
- Oversaw and supported the establishment to ensure profitability
- Ensured the restaurant adhered to pertinent health and safety regulations
- Ensured positive work flow through regular conflict resolution practices/routines
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Housekeeper
Somerset Inn and Suites
Troy, Michigan
01.1999 - 01.2021
- Inspected furniture for damage or stains in between guest stays.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Education
High school diploma or GED -
Edwin Denby High School
Detroit, MI01.1987
Certificate in Medical Office Specialist -
Kaplan Career Institute
Certificate of Completion - Business Operations
Detroit Entrepreneurship Institute
Skills
- Communication
- Clerical support
- First Aid/CPR
- Analytical and critical thinking
- Cart management
- Vacuuming and sweeping
- Hospitality standards knowledge
- Cleaning techniques
Certification
- BLS/CPR, 09/01/22, 09/30/24
- Certified Nursing Assistant (CNA), 10/01/22, 10/31/24
Assessments
- Medical terminology, Proficient, 05/01/22
- Basic computer skills, Proficient, 05/01/22
- Data entry: Attention to detail, Proficient, 05/01/22
Softskills
- Good communication skills (written and oral)
- Good critical thinking skills
- Understanding of customer/client needs, wants, and desires.
- Good organizational skills
- Ability to multi-task
- Housekeeping and organizing; residential and commercial. Understanding of hoarding tendencies.
Skills
Timeline
Stay at Home Mother/Homemaker
SAHM
02.2011 - Current
Front Desk Receptionist Intern
Dr. Laurrie Murphy-Knight's Medical Office
08.2010 - 10.2010
Assistant Manager
Family Dollar, Inc
01.2007 - 01.2010
Assistant Manager
YUM! Brands, Inc.
01.2001 - 01.2006
Housekeeper
Somerset Inn and Suites
01.1999 - 01.2021
High school diploma or GED -
Edwin Denby High School
Certificate in Medical Office Specialist -
Kaplan Career Institute
Certificate of Completion - Business Operations
Detroit Entrepreneurship Institute