Cecily Jensen
Summary
Event operations and hospitality professional skilled in coordinating logistics for large-scale live events. Utilizes AXS ticketing systems to enhance guest services and streamline venue operations. Delivers effective communication across teams to ensure exceptional customer experiences in dynamic environments.
Overview
7
7
years of professional experience
Work History
Event Base Operator
ARGUS Event Staffing
Denver, CO
03.2026 - Current
- Coordinate communication among event operations, security, food and beverage, production, traffic control, and guest services teams during large-scale live events.
- Utilize AXS ticketing systems to assist guests with ticket validation, entry issues, mobile ticket troubleshooting, and event access at Red Rocks Amphitheatre.
- Support box office and guest services operations by resolving ticketing inquiries and providing accurate event information to patrons.
- Assist with event admission procedures, ticket scanning verification, credential checks, and venue access control during high-volume events.
- Monitor event logistics and communicate operational updates to support efficient event execution.
- Maintain accurate event documentation, incident reports, patron inquiries, and lost-and-found records.
- Coordinate with venue management, security, guest services, and event operations teams to resolve ticketing and operational concerns.
- Support venue teams in delivering safe, organized, and high-quality guest experiences while serving thousands of attendees.
Front of House Lead
Patellies
Three Oaks, MI
11.2024 - 12.2025
- Coordinated logistics for private events and community-wide events in partnership with local organizations and city stakeholders.
- Served as the primary liaison between clients, management, and operational teams to ensure successful event execution.
- Collaborated with management and culinary teams to coordinate staffing, timelines, and daily operations.
- Managed employee scheduling, inventory tracking, cash reconciliation, and administrative reporting using Microsoft Office applications.
- Trained and supervised team members while reinforcing operational standards and customer service expectations.
- Assisted with event setup, breakdown, and operational oversight to maintain service excellence.
- Resolved guest concerns promptly and professionally in a high-volume hospitality environment.
Team Lead
Gentry Park Senior Living
Bloomington, IN
01.2024 - 07.2024
- Supervised and trained team members while supporting daily operational goals and service standards.
- Coordinated schedules and communication among performers, healthcare staff, administrative teams, food service personnel, and residents.
- Managed event timelines and logistics for resident programs, entertainment events, and community activities.
- Executed day-of-event operations while ensuring a welcoming and engaging attendee experience.
- Supported seamless event execution through detailed planning, communication, and problem resolution.
- Delivered exceptional customer service to residents, families, and visitors.
Barista
Starbucks
Bloomington, IN
01.2022 - 01.2024
- Delivered exceptional customer service in a high-volume environment while maintaining operational efficiency.
- Trained new team members on procedures, customer service standards, and daily operations.
- Assisted management with inventory control, ordering processes, and operational support.
- Demonstrated strong multitasking, communication, and problem-solving abilities during peak business periods.
- Maintained professionalism and accuracy in a fast-paced customer-facing role.
Server Support / Expo
Bartlett's Fish Camp
Michigan City, IN
05.2019 - 12.2021
- Coordinated communication between front-of-house and kitchen teams, enhancing operational efficiency.
- Assisted event hosts with guest flow and seating arrangements to optimize service logistics.
- Managed multiple priorities while maintaining attention to detail and service quality.
- Adapted to changing operational needs by supporting multiple departments.
- Facilitated positive guest experiences through teamwork and effective communication.
Education
Bachelor of Arts - Art History
Indiana University Bloomington
Bloomington05-2024
Skills
- Event Planning & Coordination
- Event operations
- Event logistics
- Ticketing Operations (AXS)
- Event Documentation
- Merchandise Management
- Guest services
- Safety Protocols
- Staff Scheduling & Team Leadership
- Cross-department communication
- Time management
- Fast-paced operations
- Microsoft Office
- Conflict resolution
- Onboarding Support
- Record management
Timeline
Event Base Operator
ARGUS Event Staffing
03.2026 - Current
Front of House Lead
Patellies
11.2024 - 12.2025
Team Lead
Gentry Park Senior Living
01.2024 - 07.2024
Barista
Starbucks
01.2022 - 01.2024
Server Support / Expo
Bartlett's Fish Camp
05.2019 - 12.2021
Bachelor of Arts - Art History
Indiana University Bloomington