Cecily Ogden
Birmingham,Alabama
Summary
Talented [inbound sale representative] successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Corporate Payroll Services
02.2017 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Consulted with businesses to supply accurate product and service information.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Representative
LIFE House Financial
06.2015 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Office Manager
Farmers Insurance
12.2013 - 01.2015
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Interacted with customers by phone, email, or in-person to provide information.
Personal Assistant
eVison LLC
09.2013 - 11.2014
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Education
Bachelor's in Business Administration -
Faulkner University
Birmingham, AL05.2014
Skills
- Word
- Excel
- Powerpoint
- Sales and Marketing Initiatives
- Outbound marketing
- Goal-oriented mindset
- Scheduling
- Appointment Scheduling
Knowledge Skills Abilities
- Computer literate
- Good writing, analytical and problem-solving skills
- Ability to communicate effectively
- Ability to follow oral and written instructions
Timeline
Inside Sales Representative
Corporate Payroll Services
02.2017 - Current
Customer Service Representative
LIFE House Financial
06.2015 - 01.2017
Front Office Manager
Farmers Insurance
12.2013 - 01.2015
Personal Assistant
eVison LLC
09.2013 - 11.2014
Bachelor's in Business Administration -
Faulkner University
Similar Profiles
Deborah PollettDeborah Pollett
AO6 Service Leader, Payroll Recovery Services at Payroll Services, Payroll Portfolio, Queensland HealthAO6 Service Leader, Payroll Recovery Services at Payroll Services, Payroll Portfolio, Queensland Health
Shahid AktarShahid Aktar
Analyst at Deloitte Support Services Ind Pvt Ltd. (Payroll SourceOne Management Services)Analyst at Deloitte Support Services Ind Pvt Ltd. (Payroll SourceOne Management Services)
Muskan MathurMuskan Mathur
TA Specialist at Ericsson India Global Services (Payroll: Teamlease Services Pvt Ltd))TA Specialist at Ericsson India Global Services (Payroll: Teamlease Services Pvt Ltd))
Beth ScarboroughBeth Scarborough
Legal Intern at The Burton Law FirmLegal Intern at The Burton Law Firm
KYLER ADAMSKYLER ADAMS
Consultant at Helping Hearts USAConsultant at Helping Hearts USA