Cecily Ramirez
Austin
Summary
Dynamic and detail-oriented professional with extensive experience as a Referral Coordinator at Premier Family Physicians. Proven expertise in insurance verification and patient scheduling, coupled with exceptional communication skills. Successfully managed high volumes of referrals while enhancing patient satisfaction through meticulous attention to detail and adherence to HIPAA regulations.
Knowledgeable with solid background in coordinating referral processes and ensuring seamless communication between patients and healthcare providers. Demonstrated success in managing patient information and facilitating timely referrals. Proven ability to utilize organizational and multitasking skills to enhance operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Referral Coordinator
Premier Family Physicians
03.2022 - Current
- Answer incoming calls related to authorization, referrals and coordinating with patients that are referred to a specialist
- Maintain a high level of referrals and documentation, ensuring smooth transitions for patient care
- Process referral requests from patients and doctors
- Understand and communicate the importance of authorization and referral information to a patient and specialists in a timely manner
- Resource for patient's and staff authorization or with any referral related questions or concerns
- Creating authorizations and referral request via Availity, United Health Care, Oscar, etc..
- Verifying patient insurance and updating patient demographic.
- Currently use Athena as an EMR system
Patient Service Representative
Urology Austin
05.2021 - 02.2022
- Verified insurance eligibility, demographics, and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answer calls in a fast timely manner
- Assisting patients with scheduling appointments
- Route all inbound calls and messages to correct resource.
Patient Account Liaison
Austin Regional Clinic
01.2019 - 04.2021
- Answer phone calls, address inquiries, and provide information to patients regarding their accounts.
- Verify insurance coverage, set up new members, and update existing patient information.
- Provide friendly and helpful customer service to patients and internal staff.
- Ensure accurate and complete data entry into the clinic's systems.
- Adhere to HIPAA guidelines and protect patient confidentiality.
Patients Service Representative
Premier Family Physicians
02.2014 - 08.2018
- Verified patient’s coverage and benefits prior to patient appointment
- Greeted patients promptly upon their arrival to the clinic utilizing excellent customer service
- Reviewed and updated patient demographics, pharmacy and photo id/insurance card
- Completed entire check in process when patients arrive
- Collected co-payments/outstanding balances ensured patients were seen by the provider at their scheduled appointment time
- Managed late arriving patients per policy and no-show appointments as appropriate
- Monitored wait times in the waiting area and communicated delays to the patient and clinical staff
- Effectively managed patient flow through the check in process
- Facilitated clear and concise communication with back office staff, and other departments
- Completed referrals via Leading Reach
Restaurant Hostess
Red Lobster Restaurant
06.2012 - 02.2014
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Checked in with servers to confirm preparedness before seating customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Hostess
Buffalo Wild Wings
07.2010 - 04.2012
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma -
Akins High School
Austin, TX06-2011
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- Scheduling software with Athena and Epic
- HIPAA regulations
- Notetaking and documentation
- Multi-line telephone operation
Timeline
Referral Coordinator
Premier Family Physicians
03.2022 - Current
Patient Service Representative
Urology Austin
05.2021 - 02.2022
Patient Account Liaison
Austin Regional Clinic
01.2019 - 04.2021
Patients Service Representative
Premier Family Physicians
02.2014 - 08.2018
Restaurant Hostess
Red Lobster Restaurant
06.2012 - 02.2014
Restaurant Hostess
Buffalo Wild Wings
07.2010 - 04.2012
High School Diploma -
Akins High School
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