Cecily Stearns
Reston,Virginia
Summary
Developed many skills to provide excellent customer service while also staying task oriented and able to handle multiple tasks at once through years of working as a barista, to managing a coffee shop, to then becoming a part-owner of a coffee shop,
Overview
4
4
years of professional experience
Work History
Co-Owner/Barista Manager
Foggy Place Cafe
Onancock, VA
04.2022 - Current
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Developed strong company culture, fostering teamwork and collaboration among staff members.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established comprehensive employee training program to ensure consistent service standards across all departments.
Manager/Barista
Foggy Place
Onancock, VA
07.2021 - 04.2022
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Barista/Pastry Helper
Founding Farmers Reston
Reston, VA
10.2019 - 03.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Starbucks
- Customer service skills when dealing with customers as well as the ability to adapt orders and drinks for their specific wants and needs
- Worked well within a team especially during morning rushes
- Understandings of the importance of organization especially during busy times.
Skills
- Collaborating with Team Members
- New Hire Training
- Employee Scheduling
- Cash Handling
- POS System Operation
- Inventory Management
- Supply Ordering
- Menu Development
- Customer Service Excellence
Timeline
Co-Owner/Barista Manager
Foggy Place Cafe
04.2022 - Current
Manager/Barista
Foggy Place
07.2021 - 04.2022
Barista/Pastry Helper
Founding Farmers Reston
10.2019 - 03.2021
Barista
Starbucks