Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cecily Terreri

North Tonawanda ,NY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Retail Associate

Khols
Amherst , NY
01.2022 - 01.2024
  • Operated cash register to process payments from customers.
  • Handled returns and exchanges according to company policy.
  • Greeted customers and provided excellent customer service.
  • Tracked inventory levels for restocking purposes.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.

Shift Supervisor

Tim Hortons
North Tonawanda , NY
01.2015 - 01.2020
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Monitored staff performance to ensure quality standards were met.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Maintained accurate records of daily transactions and deposits.
  • Assisted customers with product selection when needed.
  • Provided on-the-job training to new staff members.
  • Addressed any issues that arose during the shift in a proactive manner.

Manager

McDonald's
Tonawanda , NY
01.2006 - 01.2014
  • Ensured compliance with regulatory requirements and industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

Associate of Applied Science - General Studies

Erie County Community College
Williamsville, NY
06-2012

Skills

  • Staff Management
  • Team Leadership
  • Staff Training and Development
  • Inventory Control
  • Schedule oversight
  • Cash Register Operation
  • Cash Handling Accuracy
  • Time Management
  • Organization
  • Communication

Certification

  • The Salon Professional Academy 2020-2021

Timeline

Retail Associate

Khols
01.2022 - 01.2024

Shift Supervisor

Tim Hortons
01.2015 - 01.2020

Manager

McDonald's
01.2006 - 01.2014

Associate of Applied Science - General Studies

Erie County Community College
Cecily Terreri