Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Associate
Khols
Amherst , NY
01.2022 - 01.2024
Operated cash register to process payments from customers.
Handled returns and exchanges according to company policy.
Greeted customers and provided excellent customer service.
Tracked inventory levels for restocking purposes.
Processed payments and handled exchanges, returns and refunds according to company policy.
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Shift Supervisor
Tim Hortons
North Tonawanda , NY
01.2015 - 01.2020
Responded promptly to customer inquiries or complaints in a professional manner.
Monitored staff performance to ensure quality standards were met.
Ensured all safety and sanitation regulations were met throughout the shift.
Conducted weekly inventory of supplies, equipment, and food items.
Maintained accurate records of daily transactions and deposits.
Assisted customers with product selection when needed.
Provided on-the-job training to new staff members.
Addressed any issues that arose during the shift in a proactive manner.
Manager
McDonald's
Tonawanda , NY
01.2006 - 01.2014
Ensured compliance with regulatory requirements and industry standards.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Coached, mentored and trained team members in order to improve their job performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Enforced customer service standards and resolved customer problems to uphold quality service.