Cecy Alvarado
Roswell,NM
Summary
Detail-oriented professional with strong organization and communication skills. Proven ability to enhance office efficiency through effective problem-solving and time management.
Overview
13
13
years of professional experience
Work History
Office Support
Dr Martin Luther King Jr Early College
Denver, CO
08.2024 - Current
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Coordinated communication between teachers, parents, and administration to ensure smooth operations.
- Processed incoming and outgoing correspondence, ensuring timely delivery of important information.
- Implemented new filing system that improved document retrieval speed and accuracy.
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
Receptionist
Sun Country Physical Therapy
Roswell, NM
12.2023 - 06.2024
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined operations.
- Coordinated front desk activities, ensuring a welcoming environment for all visitors and patients.
- Assisted in billing processes by verifying insurance information and processing payments accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Dental Receptionist
Spring River Dental
Roswell, NM
07.2021 - 10.2023
- Managed patient scheduling and appointments to optimize office workflow.
- Coordinated insurance verification and billing processes for increased accuracy.
- Assisted patients with inquiries, ensuring a welcoming and informative environment.
- Maintained patient records using dental practice management software for efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
Receptionist
Champion Pain Management
Roswell, NM
02.2020 - 07.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Specimen Collector
Lifebrite Laboratories
Roswell, NM
08.2019 - 01.2020
- Collected and processed biological specimens following strict protocols for accuracy and safety.
- Ensured compliance with laboratory standards and regulatory requirements during specimen handling.
- Monitored inventory of collection supplies, ensuring availability for uninterrupted operations.
- Implemented quality control measures that increased specimen integrity and reliability of results.
- Collaborated with laboratory personnel to expedite specimen analysis and reporting of critical findings.
- Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
Daycare Assistant Teacher
Maddy Tays Preschool
Roswell, NM
01.2013 - 08.2019
- Assisted in daily classroom activities, fostering a nurturing environment for children.
- Developed and implemented engaging lesson plans tailored to diverse learning needs.
- Supervised children's play, ensuring safety and promoting social interactions.
- Collaborated with lead teacher to assess student progress and adapt teaching methods.
- Led initiatives to improve communication between parents and educators regarding student development.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Roswell High School
Roswell, NM05.2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- File management
- Positive and professional
- Customer service
- Problem-solving
- Computer proficiency
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Support
Dr Martin Luther King Jr Early College
08.2024 - Current
Receptionist
Sun Country Physical Therapy
12.2023 - 06.2024
Dental Receptionist
Spring River Dental
07.2021 - 10.2023
Receptionist
Champion Pain Management
02.2020 - 07.2021
Specimen Collector
Lifebrite Laboratories
08.2019 - 01.2020
Daycare Assistant Teacher
Maddy Tays Preschool
01.2013 - 08.2019
High School Diploma -
Roswell High School