Cecylie Belt
Summary
Energetic and personable professional with a strong background in customer service, childcare, and retail. Skilled in communication, conflict resolution, and relationship-building to enhance guest satisfaction. Experienced in multitasking, organization, and efficient meal planning in fast-paced environments. Skilled in upselling techniques and fostering positive interactions to encourage repeat business. Dedicated to providing exceptional service and contributing to a dynamic team.
Overview
10
10
years of professional experience
Work History
Nanny
2Children
01.2023 - 12.2024
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Sales Associate
The Olive Branch
01.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and [Type].
- Increased sales revenue by upselling complementary accessories such as vases or gift baskets alongside floral arrangements.
- Developed loyal customer relationships through attentive service and consistent communication regarding order updates or potential delays.
- Enhanced customer satisfaction by providing personalized floral arrangement recommendations and exceptional service.
- Assisted clients in selecting appropriate flowers for various occasions, resulting in memorable arrangements and repeat business.
- Demonstrated a strong work ethic by consistently meeting performance goals and contributing to the overall success of the boutique team.
- Managed boutique cash register transactions, maintaining accuracy and reliability in financial records.
Customer Service Cashier
Stephens Old Time Country Store
01.2015 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Education
2 Years - Missions, Ministry. Music
Mississippi College
Clinton, MSBachelor of Arts - Worship
Victory College
Tulsa, OK12-2027
Skills
- Welcoming Attitude
- Excellent customer service
- Dependable Performance
- Effective Time Management
- Consistent Reliability
- Personable Attitude
- Calm Under Pressure
- Schedule management
- Analytical Problem-Solving
- Client Complaint Management
- Childcare Experience
- Hospitality Support
- Attentive Listening
- Proficient in Managing Multiple Priorities
- Effective Cash Flow Oversight
- Newborn Care Experience
- Proficient Relationship Management
- Punctual and Trustworthy
- Achievement Focused
- Cleaning and sanitation
- High-Quality Customer Assistance
- Engaged Listener
- Cash Management
- Efficient Meal Planning
- Retail Opening Procedures
- Detail-Oriented Approach
Timeline
Sales Associate
The Olive Branch
01.2024 - 06.2024
Nanny
2Children
01.2023 - 12.2024
Customer Service Cashier
Stephens Old Time Country Store
01.2015 - 01.2020
2 Years - Missions, Ministry. Music
Mississippi College
Bachelor of Arts - Worship
Victory College
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