Jessica Adame
Houston,TX
Summary
Motivated individual with a background in customer service and sales. Adept at cultivating strong customer relationships and gaining a deep understanding of their needs. Possesses excellent communication and interpersonal skills. Committed to delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Sales Representative
DUI INC.
02.2024 - Current
- Assist clients with their purchase orders for uniform fittings(Police dept., Fire dept., Security and EMS)
- Take orders for custom alterations, embroidery or patch applications
- Operate the vinyl cutter and set up designs for sublimation
- Knowledge of tactical accessories sold such as mace, hand cuffs, batons, body armour, holsters and more
- Assist with custom badge orders ensuring that all details are accurate and keeping up with the status of orders
General Manager
Phantom Print Shop
02.2023 - 12.2023
- Managed daily operations of a busy print shop, ensuring that all orders were completed accurately and on time
- Had daily meetings with lead graphic designer, production operator and sales team to discuss the schedule for the day/week
- Maintained inventory of garments, tools, materials and supplies
- Implemented and maintained quality control systems to ensure that products met customer expectations
- Motivated employees to meet deadlines
- Determined which projects should be kept in-house rather than outsourced
- Negotiated with suppliers to obtain the best prices on materials and supplies
- Developed and implemented strategies to improve workflow and reduce costs, time and labor
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
Assistant Manager and Sales Representative
Mona T Shirt
04.2016 - 02.2023
- Managed multiple projects at one given time
- Made sure to provide clear details and instructions for the graphics department so that they could generate mock ups for clients
- Ensured that the orders were produced in a timely manner while still producing a satisfactory product
- Managed shipping quotes for clients and made arrangements for deliveries if needed in a quicker time frame
- If needed, I would produce some of the garments myself while using methods such as vinyl, dtf, dtg and some screen printing
- Negotiated with clients in cases of errors or damaged products and made sure that having a satisfied customer was the priority.
Server
Le Peep Houston
10.2013 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Assistant Manager
59 Diner
04.2008 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Skills
- Customer Service
- Sales presentations
- Product management and pricing
- Customer relationship building
- Strategic planning
- Staff training
- Problem-solving abilities
- Deadline management
Languages
Spanish
English
Software
Quickbooks
Inksoft
Google Workspace
Timeline
Sales Representative
DUI INC.
02.2024 - Current
General Manager
Phantom Print Shop
02.2023 - 12.2023
Assistant Manager and Sales Representative
Mona T Shirt
04.2016 - 02.2023
Server
Le Peep Houston
10.2013 - 01.2016
Assistant Manager
59 Diner
04.2008 - 10.2013
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