CEDANIEL SUMPTER
Buford,GA
Summary
Astute Business Operations Manager with extensive experience in all areas of dealer operations. Track record of success leading medium and large volume stores and increasing new and used car sales by continuously searching for ways to improve customer satisfaction. Expertise building proficient sales teams, turning around struggling dealerships, training staff to enhance productivity, and devising strategies that boost revenue/profitability and align with corporate objectives. Talented and respected Operator with demonstrated history of surpassing goals and company expectations.
Overview
23
23
years of professional experience
Work History
Operations Director
Hudson Automotive Group
02.2024 - Current
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Collaborated with executives to develop and execute strategic business plans.
- Implements policies and procedures that will improve day to day operations for both variable and fixed operations.
- Responsible for hiring General Managers, General Sales Managers and Fixed Operations Directors.
- Mentored employees and offered constructive feedback for performance improvement.
General Manager
CAREY PAUL HONDA
06.2021 - 10.2023
- Focused on supporting cross-functional teams to increase customer satisfaction through processes and improvements while establishing a work culture of accountability to drive operational excellence and lead initiatives to improve Market Share, Sales Efficiency and Profitability.
Managing Partner/National Variable Director
GREENWAY AUTOMOTIVE
10.2018 - 05.2021
- Oversaw all operations and finances, including sales, budgets, accounting, P&L, forecasting, compliance, safety, service, and marketing
- Provided final approval of all vehicle sales
- Hired and trained new and used sales staff and management team, revised or implemented new policies and procedures.
General Manager
NALLEY TOYOTA STONECREST
03.2015 - 08.2018
- Presided over day-to-day dealer operations (fixed and variable), supervising 189 employees in sales, finance, parts, service, and detailing departments
- Held full P&L responsibility, established annual budgets, calculated monthly forecasts
- Instituted sales strategies and set short and long term goals
- Defined management policies and controlled expenses, developed advertising campaigns utilizing expertise in print and digital marketing
- Hired, trained, and coached team members.
General Manager
RICK CASE HYUNDAI
09.2013 - 02.2015
- Identified weaknesses and implemented sales and business practices training to improve performance
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals
- Followed up with existing customers to generate new prospective buyers
- Adhered to company policies and implemented standards in a fair manner
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
General Sales Manager
NALLEY TOYOTA STONECREST
02.2012 - 09.2013
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up
- Reviewed inventory data on monthly basis to make adjustments, evaluate forecasts and meet demands
- Motivated team by demonstrating the value of mutual trust and respect while demanding high ethical standards
- Maintained finance PVR of $2500 store level
- Averaged variable gross of $800K
- Developed perfect prospecting team for service sales
- Improved internet closing percentage from 9% to 15%.
General Sales Manager
BALISE TOYOTA OF WARWICK
02.2009 - 01.2012
General Sales Manager/Finance Director
GWINNETT PLACE FORD
03.2005 - 01.2009
Finance Manager
JIM ELLIS AUTOMOTIVE GROUP
05.2001 - 02.2005
Education
Skills
- Budget and Sales forecasting
- Sales expertise
- Performance improvements
- Goal oriented
- Leadership and team building
- Accomplished Operator
- Empowers high-performing staff
- Inventory Management
- Profit and Loss (P&L) Analysis
- Training and development
- Proficiency with CRM systems
- Self-motivated
- Highly competitive
- Hiring/Recruiting
Accomplishments
- NADA General Manager School Graduate 2018
- SouthEastern Toyota Certified General Manager
- Asbury Automotive Certified General Manager
- President's Award Winner - 2015, 2016 and 2017
- SET Elite Winner - Sales Efficiency
- Financial Eagle Award Winner - Van Tuyl
- Van Tuyl Financial School Graduate
- JM&A Fianance School Graduate
Timeline
Operations Director
Hudson Automotive Group
02.2024 - Current
General Manager
CAREY PAUL HONDA
06.2021 - 10.2023
Managing Partner/National Variable Director
GREENWAY AUTOMOTIVE
10.2018 - 05.2021
General Manager
NALLEY TOYOTA STONECREST
03.2015 - 08.2018
General Manager
RICK CASE HYUNDAI
09.2013 - 02.2015
General Sales Manager
NALLEY TOYOTA STONECREST
02.2012 - 09.2013
General Sales Manager
BALISE TOYOTA OF WARWICK
02.2009 - 01.2012
General Sales Manager/Finance Director
GWINNETT PLACE FORD
03.2005 - 01.2009
Finance Manager
JIM ELLIS AUTOMOTIVE GROUP
05.2001 - 02.2005
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