Cedar Ann Skeen
Brevard,NC
Overview
4
4
years of professional experience
Work History
Mountain Sales Supervisor
Aspen Skiing Company
Aspen, CO
11.2023 - Current
- Attends to all guest issues, researching and resolving issues in a timely manner with professionalism, communicates feedback regarding issue and resolution to the appropriate parties.
- Analyzes team performance to identify trends and provides feedback for management and/or the training team.
- Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments.
MARKETING MANAGER
Blue Bear Mountain Camp
Todd
01.2023 - 08.2023
- Effectively managed creative projects, creating a strategic marketing and social media plan
- Organized all online files, synched all technology and accounts, and updated passwords for cohesiveness
- Created and successfully executed 2 month plan to see a 13% increase in online sales and bookings.
COURSE OPERATOR/SHIFT SUPERVISOR
High Gravity Adventures
Boone
03.2021 - 08.2023
- Oversaw all customer service operations, ensuring a healthy and positive environment for all
- Led groups of 10+ people through 52 aerial obstacles, maximizing safety in the process
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
MANAGER
Wheelies Refresher
Boone
12.2021 - 05.2023
- Oversee all restaurant operations, front of house and back of house
- Produce monthly reports detailing sales trends and forecasting
- Maintained positive customer service experience by providing managerial support for all.
CABIN COUNSELOR/HIGH ROPES HEAD
Keystone Camp
Brevard
05.2020 - 08.2020
- Led groups on the high ropes course ensuring maximum safety and teamwork
- Regulated climbing wall activities such as top roping, sport climbing, and bouldering
- Cabin counselor in the girl's upper-high school cabin
- Established the 'VOMPing' method, creating space for healthy conflict resolution.
Education
Bachelor of Science - Business Administration, General Marketing, Graphic Arts and Imaging Technology
Appalachian State University
05-2023
Skills
- All Adobe Programs
- Microsoft Excel
- ResNexus
Leadership Experience
- Chi Omega Fraternity - Pi Kappa, Recruitment Chair, 08/2021, 08/2022, Facilitated 8 workshops for 130 members to learn and plan the recruitment process., Established reliable communication between me and all 130 members to establish trust and respect.
- Watauga Residential College - Appalachian State University, Peer Mentor, Planned Watauga Residential College events and executed recruitment strategies following goals derived from organization objectives and research on methods for meeting recruitment and involvement targets.
Timeline
Mountain Sales Supervisor
Aspen Skiing Company
11.2023 - Current
MARKETING MANAGER
Blue Bear Mountain Camp
01.2023 - 08.2023
MANAGER
Wheelies Refresher
12.2021 - 05.2023
COURSE OPERATOR/SHIFT SUPERVISOR
High Gravity Adventures
03.2021 - 08.2023
CABIN COUNSELOR/HIGH ROPES HEAD
Keystone Camp
05.2020 - 08.2020
Bachelor of Science - Business Administration, General Marketing, Graphic Arts and Imaging Technology
Appalachian State University
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